Staff Support (Office Specialist 2) Bilingual Preferred not required English/Spanish

Initial Posting Date:

Application Deadline:

Agency:

Salary Range:

Position Type:

Position Title:

Job Description:

​The mission​ of Oregon's Child Welfare Program ​is to ensure every child and family is empowered to live a safe, stable and healthy life. ​We are part of a larger statewide social system that works to support children, families and communities. We partner with Tribal nations to implement the Oregon Indian Child Welfare Act and honor our government-to-government relationship. ​Child Welfare focuses on keeping families together whenever it is safe to do so.​

A valid driver’s license and acceptable driving record are required for this position.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

• Your work schedule will be 8:00 a.m. – 5:00 p.m., Monday – Friday Pacific Standard Time (PST) In our Hillsboro, Oregon Office.
• Occasional overtime may be available.
• Work in person in a storefront cubicle office environment with frequent interruptions and occasional high noise levels, requiring prolonged periods of sitting or standing at a computer and occasionally lifting up to 40 pounds.
• This position may be on the phone regularly and processing work electronically.
• Travel may be required to meet business needs or to attend employee training classes.
• Must possess a valid driver's license and acceptable driving record to use state vehicles. Reasonable accommodation per the ADA or creative solutions in certain cases may be used to meet this need.
• Consistent attendance is essential.
• You will interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions. 
• You may encounter stressful situations that require quick decision-making to ensure safety of yourself and others. 
• Fast paced environment with constantly evolving policies and procedures.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
• Driver Record Screening: As part of the pre-employment background check, applicants may be asked to complete a driving record review. A driving record that does not meet agency standards will not, by itself, disqualify an applicant from employment when driving is not an essential function of the position. 

Opportunity awaits! Would you like an opportunity to make a positive impact on Oregonians in need of support and resources?  Would you enjoy working with a diverse team that is passionate about serving children, families, and communities? If so, we’d love to hear from you!

As a Support Staff, you will:

• Provide clerical and administrative support to caseworkers and unit supervisors across the Child Welfare agency.
• Process payments, forms, letters, and other documentation accurately and in a timely manner.
• Ensure compliance with ODHS policies, procedures, and documentation requirements.
• Maintain and process records and paperwork to support services provided to clients and consumers.
• Perform a variety of general office and administrative tasks to support District staff and daily operations.
• Help ensure compliance with state and federal laws and regulations to maintain funding for District programs.

We are looking for candidates with:

• Front Desk Reception Experience: Demonstrated experience in front desk reception, with strong organizational skills, consistency, and exceptional attention to detail.
• Experience explaining program or service rules, regulations, and procedures clearly and accurately.  
• Strong time-management skills and the ability to prioritize tasks and meet deadlines.  
• Proficient in Microsoft Office Suite and other agency-specific software for scheduling, data entry, documentation, and internal communication, supporting smooth office operations and client service delivery.  
• Ability to identify problems and solutions using a trauma-informed and culturally responsive lens that considers individuals’ experiences, identities, and contexts.
• Experienced in applying crisis intervention and conflict resolution techniques to de-escalate emotionally charged situations, ensuring the safety and well-being of clients, families, and staff while maintaining a calm and professional demeanor.  

 Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! A cover letter is required.

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  
• This recruitment may be used to fill future vacancies in the same classification.

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Tammie Moore.
• If you contact the recruiter, please include the job requisition number: REQ-208310.
• Email: Tammie.L.Moore@odhs.oregon.gov
• Phone (call or text): 971-201-0580