Front Office Lead - Smyrna Primary Care Center

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Cross-training and providing coverage for all front office positions when short-staffed, or as needed
Training and/or coordinating training for new employees in the Front Office
Overseeing daily front office functions by support staff; ensuring patient calls, appointments, and interactions with front office staff are handled timely and professionally
Reviewing and communicating to management on patient flow issues and providing recommendations on how to improve performance
Handling patient and staff inquiries about insurances, account status, and general patient counseling, and any customer complaints
Communicating directly and regularly with front office staff on all issues, including direction from management and providers.
Communicating with the billing staff, front office staff, and management on missed information or errors which may slow down the collection process, balances that need assistance in collecting or patient questions
Tracking and reviewing front office collections monthly
Assisting with interviewing recruitment candidates and the hiring process
Overall responsibility for superior front office performance by the Front Office
Learning the skills required to be a supervisor, job shadowing other supervisors and managers
Providing outstanding customer service to internal and external customers
Other duties as assigned by management
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Computer skills essential.
Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.