Hard Rock Hotel - Front Office Agent

At Hard Rock Hotel Malta, we are looking for enthusiastic, professional, and guest-focused individuals to join our Front Office Team as Front Office Agents.

The ideal candidates will have a genuine passion for hospitality and a commitment to delivering exceptional guest experiences in a luxury hotel environment.

Key Responsibilities

• Welcome guests warmly and ensure a professional and efficient check-in and check-out experience.
• Handle guest reservations, enquiries, requests, and complaints in a timely and professional manner.
• Provide accurate information about hotel facilities, services, and local attractions.
• Manage room allocations, guest accounts, payments, and billing transactions.
• Promote hotel services, room upgrades, and upselling opportunities to enhance the guest experience and maximise revenue.
• Maintain accurate guest records and update information within the Property Management System (PMS).
• Coordinate closely with Housekeeping, Reservations, Concierge, and other departments to ensure smooth daily operations.
• Handle telephone calls, emails, and guest correspondence professionally.
• Ensure the reception area is clean, organised, and presented to the highest standards.
• Follow hotel policies, procedures, and brand standards at all times.
• Perform any other duties that may be assigned by management.

Requirements

• Previous experience in a Front Office, Reception, Guest Relations, or similar customer-facing role, preferably within a luxury hotel.
• Excellent customer service and interpersonal skills.
• A professional, friendly, and welcoming personality.
• Excellent command of English; additional languages will be considered an asset.
• Strong communication, organisational, and problem-solving skills.
• Good computer skills and experience using hotel Property Management Systems; knowledge of Opera Cloud will be considered an advantage.
• Ability to handle guest complaints and challenging situations professionally.
• Ability to multitask, work under pressure, and maintain attention to detail.
• A positive attitude and genuine passion for hospitality.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, including nights, weekends, and public holidays.
• Applicants must either be currently residing in Malta or hold a valid EU passport.
  
  

What We Offer

• Full-time employment within an established hospitality group.
• A dynamic, supportive, and professional working environment.
• Opportunities for training and career development.
• The opportunity to work within a luxury lifestyle hotel under an internationally recognised brand.
  
  

Ready to Rock the Front Desk?

Apply today and become part of the Hard Rock Hotel Malta team!