Front Office Executive

The Front Office Executive serves as the primary reception and administrative interface within JLL's Integrated Facilities Management delivery model. This role creates the first impression for visitors and occupants while providing essential administrative and coordination support for facility operations.

• Reception and Visitor Management Managing the front desk and reception area professionally, greeting and assisting all visitors, clients, and employees. Maintaining visitor registers, issuing visitor/temporary access badges, coordinating with security for visitor clearances, and ensuring a welcoming and professional reception experience.
• Communication Hub Serving as the central communication point for the facility, managing incoming calls and directing them appropriately, handling email inquiries and disseminating important announcements and communications to occupants and stakeholders.
• Administrative Support Providing comprehensive administrative assistance including managing couriers and mail distribution, maintaining office supplies inventory, coordinating vendor access and movements, processing service requests through helpdesk systems and maintaining updated contact directories.
• Meeting and Conference Room Coordination Managing meeting room schedules and bookings, ensuring rooms are properly set up with required equipment and refreshments, coordinating with pantry and housekeeping teams for preparation and troubleshooting any audio-visual or technology issues during meetings.
• Helpdesk Management Operating as the first point of contact for facility-related queries and complaints, logging service requests in CAFM/helpdesk systems, tracking ticket status and resolution, escalating urgent issues appropriately and following up to ensure timely closure and occupant satisfaction.
• Access and Movement Coordination Coordinating with security teams for employee access cards, managing temporary access requests, maintaining movement registers for contractors and vendors, and ensuring compliance with site access and security protocols.
• Reporting and Documentation Maintaining accurate logs and registers including visitor records, service request tracking, meeting room utilization reports, and daily activity reports. Preparing periodic reports on front office operations and visitor statistics as required.
• Facility Coordination Support Supporting facility operations by coordinating with housekeeping, maintenance, pantry, and security teams, communicating occupant feedback to facility managers, assisting during emergency situations by following established protocols, and supporting special events or facility activities.

• Excellent communication and interpersonal abilities
• Professional demeanor and grooming standards
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with helpdesk/CAFM systems
• Multi-tasking and organizational capabilities
• Problem-solving and conflict resolution skills
• Language proficiency in English and regional languages as required

Typically involves desk-based work at reception with standard office hours, though some sites may require shift rotations or extended coverage depending on client requirements.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.