Business Support Assistant

Join Our Team at Corserv Care as a Business Support Administrator!

Role Purpose: As a member of the Community Services Division within Corserv Care ensure the aims and objectives of the organisation and division are met by providing personalised support to vulnerable adults who live in the community and have identified care & reablement needs. The emphasis being on providing people with safe, responsive, effective, compassionate and high-quality care, via STEPs. 

Responsibilities and accountabilities

• Action and save feedback from Out of Hour’s. (This task to be completed as the first task of the day for the 8am starter.) Including referrals via Strata where appropriate, such as low-level equipment ordering.

• Use of the scheduling system to ensure all planned care visits are allocated to a support worker on a daily basis between the hours of (11 and 1pm) when the system allocation is switched off. Also adding information such as adding key safe numbers, or any other relevant information. 

• Carrying out reactive scheduling in response to short notice sickness/other absence or any other factor creating a gap in the rota. Including updating absence monitoring data.  Booking back to work and evaluation meetings with the supervisor. Notifying relevant supervisor once done.

• Monitor white space and add tasks for support workers to update out of date e-learning along with supporting other members of the team in their use of IT systems and E-learning 

• Contact customers to provide an update if their visit is running late or needs to be rescheduled to a different time. 

• Regular review of the scheduling system throughout the day to ensure support workers are logging in and out of visits as planned.

• Respond and act on communications from brokerage and Community Care Supervisors to end customers on the scheduling system and complete all other administrative tasks connected with this. 

• Use a variety of systems to record data promptly and accurately. 

• Take phone calls from customers wishing to cancel/amend a visit.

• Where appropriate, liaise with family members/appointed individuals, over planned visit times and changes required.

• Use the scheduling system to record relevant notes on customer records. 

• Review records of visit start and end times daily on scheduling system and reconcile and incomplete or erroneous information. 

• Assist in maintaining an efficient client filing system and ensure data protection policy is maintained in compliance with directorate guidelines

• Responsibility for stock control - Personal Protective Equipment and stationery

• Undertake a range of other support tasks including photocopying, faxing, scanning and other general duties including filing, assisting managers with e-mails, Archiving of paperwork, post and room bookings.

• To operate with due regard to Corserv’s confidentiality policies, the Data Protection Act and best practice

• To ensure a positive and flexible approach to the variety of tasks and work patterns within the role as the team develops to enable effective and appropriate staffing levels to meet demand

• Oversee incoming e-mail queries into the team mailbox and action appropriately.

• Deal with telephone calls, in particular from customers, the public, other organisations, operational managers/staff and, in the absence of operational staff, provide advice and ensure urgent actions taken as necessary

• Participate in company learning and development as identified by Manager

• Undertake a range of other support tasks including photocopying, faxing, scanning and other general duties including filing, assisting managers with e-mails, Archiving of paperwork, post and room bookings.

• Undertake any other duties as reasonably requested by a manager.

• Support staff with any IT concerns, such as mobile phones, e-learning and total mobile app malfunctions.

• Action and save feedback from OOHS. (This task to be completed as the first task of the day for the 8am starter.)

• To use related IT packages effectively, updating and maintaining computerised systems to ensure the team performs successfully, such as updating and monitoring e-learning compliance. Transferring Surveys and Compliments/Complaints to care compliance as the information comes in.

• To be the point of contact for any Orbis/ Red file enquires from front line workers and ensuring the safety of staff at all times. Monitor the Orbis system and check on alerts.

• Responding to Real Time Alerts generated by the system by contacting support workers to check on their safety and welfare and any circumstances preventing them from attending the visit as planned. 

About you: 

Qualifications & experience essential criteria: 

Demonstrable skills in record keeping

Ability to use own initiative and organise workloads of self and other team members effectively

Ability to work collaboratively to support the continued development and management of a fast-paced service. 

Displays empathy and patience when dealing with customers. Has outline knowledge of tools and techniques for dealing with challenging behaviours and coaches others in their use

Ability to communicate well with both written and spoken English 

Proficient in the use of all ICT packages, including Excel, to be able to accurately and appropriately store all relevant data in the correct software           

Understands and applies multi- agency safeguarding policies for vulnerable adults

Demonstrates experience of data management systems, input, extract, manipulating data for performance management and financial reports         

Assessment

Experience of working as part of a team, demonstrating an ability to work on own initiative but also to accept direction and supervision.             

Flexibility in approach to work and providing cover as relevant         

Able to multi –task and prioritise workloads 

Good IT skills relevant to the analysis of information and ability to manage and prioritise workload/projects whilst under pressure to meet deadlines         

An understanding of the geography of Cornwall to assist with clustering and placement arrangements. 

Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check. 

About Corserv Care

Trusted – Positive – Innovative – Collaborative – Join us
It’s a great time to work with us at the Corserv Group. We are proud to be contributing to a brighter future for Cornwall with exciting plans to generate growth and opportunity across the County and beyond. We work in collaboration with Cornwall Council to provide the best possible services and care. Whichever business area you join, you’ll be part of a supportive and creative team of professionals. You’ll have a friendly and collaborative workplace and investment in your professional development.
With a diversity of roles across our group of businesses, we’re a great destination for developing your career whilst living in the beautiful county of Cornwall. We are committed to equality and diversity and welcome all applicants from all background and experience.

ABOUT THE TEAM

Corserv Care is part of the Corserv Group (a Cornwall Council Company). Corserv Care brings together existing services, TEC Services, STEPS Reablement service, Care and Support, Day Opportunities, Respite Services, Proper Job Café and Employment Services under one brand, to improve the quality, capacity and resilience of the care market in Cornwall.

To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.

Closing Date: Midnight Sunday 1^st November 2026

Thank you for your interest and we look forward to hearing from you soon!