Optical Receptionist

We’re proud to be an independent practice where patient care always comes first, and joining us as our new Receptionist means being the first welcome our patients recieve each day. You would be part of a team that values clinical freedom, supports your development, and encourages you to bring your personality and expertise to the role.

We offer a welcoming, people first environment where your contributions are heard and your individuality is celebrated. Whether you're looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.

• Your birthday off work
• No Sunday or bank holiday working
• Access to Westfield Health (claim cashback on healthcare purchases)
• Cycle to work scheme 

We offer a range of benefits designed to support your wellbeing, development, and work-life balance

We are looking for an organised, reliable, and proactive Optical Receptionist to deliver great patient care and keep our busy practice running smoothly. You will manage front-of-house operations, patient scheduling, and general office administration. Above all, you’ll bring a genuine interest in people, an eye for detail, and a caring, can do attitude to every part of your day.

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  Patient Care & Front Desk: Welcome patients, answer calls, respond to emails, and manage appointment bookings and practice diaries.

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  Orders & Stock Admin: Process contact lens and product orders, track deliveries with suppliers, and keep patients updated.

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  Practice Administration: Handle supplier invoices, maintain accurate patient records, and process general administrative documentation.

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  Service Quality & Communication: Handle patient inquiries or complaints professionally, escalate issues to management when necessary, and ensure seamless team handovers.

• • Strong organisational skills with the ability to prioritise tasks independently.

  • Excellent verbal and written communication skills.

  • High attention to detail and commitment to patient confidentiality.

  • Previous reception or administrative experience (optical/medical background is a plus, but not essential).

  • This role requires you to work some Saturdays.

Click apply below and we will ensure you are contacted as soon as possible by one of our team.