Bilingual Front Office Clerk - Northside Irvington

Bilingual Front Office Clerk - Northside Irvington (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

At Legacy Community Health, we believe in the power of every smile and every greeting. As a Bilingual Front Office Clerk, you become the heart of our clinic, ensuring that every patient feels valued and supported from the moment they walk through our doors.

• Role Highlights: Be the first point of contact, setting a positive tone for each patient's journey.
• Key Features: Explore diverse experiences by floating across various clinic locations.
• Impact and Growth: Your role is crucial in enhancing patient satisfaction and contributing to community health.
• Team Collaboration: Join a passionate team of professionals dedicated to exceptional care.
• Mission-Driven: Be part of a mission to deliver outstanding healthcare to all.

• Make a difference in community healthcare by helping patients feel welcomed, supported, and prepared for care.
• Serve as an important connection between patients, families, providers, and clinic staff.
• Contribute to a collaborative, team-based primary care medical home.
• Support culturally sensitive, language-appropriate, and whole-person care.
• Build valuable experience in clinic operations, patient access, and healthcare coordination.
• Join a team where professionalism, respect, and meaningful service shape the patient experience.

If you bring a passion for helping people and enjoy creating an organized, welcoming environment, this is an opportunity to grow while making every patient interaction count.

• →Answer incoming calls and route them appropriately.
• →Perform client intake and notify appropriate staff of the client’s arrival.
• →Enter patient information into the appropriate databases.
• →Assist the volunteer coordinator with the management of volunteers.
• →Follow appointment procedures as set by management.
• →Follow cash handling procedures when receiving client payments.
• →Complete opening and closing procedures.
• →Keep the clinic lobby straight and orderly.
• →Process lab results as assigned by the Practice Manager.
• →Participate in the Performance Improvement Program.
• →Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• →Promote effective working relationships and work effectively as part of a team to facilitate the department’s ability to meet its goals and objectives.
• →Work within the context of a primary care medical home, applying a team-based approach to care while partnering with patients and families to promote timely access to care, culturally sensitive and language-appropriate understanding of patient care, continuity of care, and whole-person improvement through appropriate self-management education.
• →Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job-related hazards.
• →Attend all required safety education programs.
• →Operate assigned equipment and perform all procedures in a safe manner as instructed.
• →Maintain the work area and equipment in the condition required by Legacy standards.
• →Demonstrate proper body mechanics in all functions.
• →Check the patient environment and equipment to ensure safety.
• →Report safety concerns promptly to appropriate personnel.
• →Follow Legacy’s exposure control plans for blood-borne and airborne pathogens.
• →Demonstrate knowledge of techniques, procedures, and correct use of protective barrier equipment, including Universal Precautions.
• →Assure a safe environment by instituting appropriate control measures.
• →Attend annual education programs.
• →Perform other duties as assigned.

• High school graduate or equivalent required.

• Pleasant, professional, and articulate phone voice
• Ability to multi-task and handle many incoming calls or patients at once
• Efficient and accurate data-entry skills
• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly.
• Basic knowledge such as basic math, alphabetical or numerical filing may also be required.
• Bilingual in English/Spanish required.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.