Front Office Agent

The Cape Arundel Inn & Resort is seeking enthusiastic and guest-focused individuals to join our Guest Services team as Front Desk Agents, with both part-time and full-time opportunities available!

An ideal Front Desk Agent enjoys making guests feel special by providing a warm welcome, answering questions, anticipating their needs, and creating memorable experiences that inspire them to return. Our unique collection of award-winning hotels offers guests intriguing and rejuvenating experiences. If you are passionate about delivering exceptional service and helping guests escape the everyday, we would love for you to join our team!

Candidates must be flexible, personable, and ready to go above and beyond for our guests. Daily responsibilities include greeting guests, handling telephone inquiries, managing reservations, coordinating with housekeeping, conducting room inspections, assisting with refreshments, and supporting the overall guest experience.

This role requires a positive, can-do attitude, strong communication skills, and a genuine passion for hospitality. If you enjoy connecting with people and creating exceptional guest experiences, we encourage you to apply!

• Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
• Adhere to all provided KRC service scripts when addressing guests in person or over the phone.
• Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests’ needs.
• Direct guests as they arrive into the main lodge or onto the property accordingly.
• Check in guests upon arrival and securely provide them with a room key. Communicate all necessary property and area information for them to have a successful stay.
• Verify guests' identification upon check in and as needed upon room key requests.
• Verify guest payment method at check in and check out. Complete the necessary authorization upon check in, and final processing of payment upon check out.
• Have full knowledge of all parking options on property.
• Be informed of all events taking place on property.
• Assist guests in getting luggage to their rooms. Work closely will drivers and front desk agents to maximize guest experience.
• Be fully knowledgeable of guest charges and fees and be able to explain fees and charges to guests.
• Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.
• Review accounts and charges with guests during the checkout process. Print a final folio for guests review prior to collecting final payment.
• Monitor and assign rooms in guest services system as reservations come in. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Working knowledge of all rates, packages, groups, and booking restrictions.
• Have a thorough working knowledge of hotel guest services/property management system.
• Awareness of guestroom availability.
• Review administered reports daily, such as in-house rooming list, arrivals and departures.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed. Use Whistle to submit maintenance tickets and monitor cross-departmental communication during shift.
• Receive and expedite all guest messages, packages, and mail received.
• Make and confirm reservations over the phone as staffing allows and when the reservations department is not available.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Work closely with concierge when appropriate and necessary.
• Monitor completion of Front Office shift reports/communication daily.
• Maintain the lobby and sitting area including bottled water, fruit, cookies, and snacks are replenished and maintained. Fix any uncleanliness, waste, newspapers/brochures, etc.

• Ability to remain standing for up to a 10-hour shift.
• Ability to remain in a stationary position for up to a 10-hour shift.
• Ability to move and lift up to 50 lbs.
• Ability to walk the property and grounds frequently throughout shift.
• Ability to move up and down stairs regularly.
• Ability to bend, crouch, and kneel frequently and repetitively during a shift.
• Ability to use repetitive manual dexterity.
• Ability to view a computer screen for majority of shift length.
• Ability to move quickly based on guest needs.
• Ability to communicate and exchange information effectively.
• Ability to read, write, understand, and speak English.

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory. 

Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.