Bank Receptionist

Spire Manchester Hospital has an exciting opportunity for a professional and customer-focused Bank Receptionist to join our friendly and experienced team.

This is a flexible, zero-hours position that will provide additional support to the department when required. Flexibility is essential, as shifts may be offered at short notice and will include a mixture of weekday, evening and occasional weekend working.

As a Bank Receptionist, you will be the first point of contact for patients, consultants and visitors. You will provide a warm and professional welcome while delivering an efficient administrative service and maintaining confidentiality at all times.

• Flexible shifts on a zero-hours basis
• Shifts may be scheduled Monday to Friday between 7:30am and 8:00pm
• Occasional weekend working will be required
• Flexibility to cover the needs of the department, including holidays and absences, is essential

Your responsibilities will include, but are not limited to:

• →Welcoming, registering and directing patients, consultants and visitors in a warm and professional manner.
• →Admitting and discharging patients in accordance with hospital procedures.
• →Operating the hospital switchboard and responding to calls and enquiries promptly.
• →Entering inpatient and day-case bookings accurately onto the hospital’s systems.
• →Maintaining admission lists and liaising with clinical colleagues regarding patient admissions.
• →Processing patient charges and collecting payment information accurately and securely.
• →Completing general reception and administrative duties, including issuing visitor badges and arranging taxis.
• →Ensuring reception areas remain clean, organised and presentable.
• →Maintaining the confidentiality of patient, consultant and colleague information.

We are looking for someone who has:

• Previous experience in a reception, administration or customer-facing role.
• Excellent communication and customer service skills.
• A confident and professional telephone manner.
• Good IT skills, including experience using Microsoft Office.
• Strong attention to detail and a methodical approach to work.
• The ability to work independently and as part of a busy team.
• A professional and discreet approach when handling sensitive information.
• The flexibility to work a variety of shifts, sometimes at short notice.
• Previous reception experience within healthcare would be advantageous but is not essential.

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.