Underwriting Operations Assistant

About us

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce. 

Role Purpose

Work closely with the Underwriting Operations Manager to provide responsive operational support, primarily to London underwriting teams.

Support smooth end-to-end underwriting workflows, including resolving policy administration system (PAS) queries and issues.

Primarily support a specific underwriting division, ensuring accurate, complete and timely data and reporting to improve divisional and wider business efficiency.

The Underwriting Operations team oversees:

• business systems maintenance.
• adherence to underwriting processes and controls.
• evaluation and implementation of new systems or improved processes. 

Key Responsibilities

• Act as a trusted business partner to underwriters, working with third-party providers to deliver responsive service, meet operational key performance indicators (KPIs) and underwriting service level agreements (SLAs), and support quality assurance by:

• Coordinating queries between underwriting teams, outsourced service providers and the wider business.
• Completing tasks in underwriting workflow systems and monitoring process efficiency and effectiveness.
• Ensuring accurate, complete and timely data across core systems, investigating and resolving anomalies.
• Collaborating across the business to enforce operational guidelines and processes and ensure compliance with industry regulations.
• Working with the wider operations team to follow core processes and optimise ways of working wherever possible.
• Providing data-driven business insights through reporting against agreed KPIs and SLAs.
• Working with external partners and vendors to resolve system and operational issues.

• Take ownership of ad hoc projects and other tasks assigned by Operations management and support their delivery.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• Experience in data entry and processing, data quality checks, controls testing, and supporting internal and external audits in a regulated environment.
• Experience working with policy administration systems.
• Technical knowledge of the London insurance market, its processes, systems and counterparties.
• Attention to detail and a passion for investigation and troubleshooting.
• Intermediate to advanced Excel skills.
• Familiarity with business intelligence tools such as Power BI to analyse data and present meaningful trends.

• Technical insurance knowledge gained in an insurance broking or underwriting environment.
• Familiarity with the Verisk Sequel Eclipse policy administration system, digital risk placement platforms such as PPL Next Gen, Verisk Whitespace and ebix Placing Hub, and broker portals.
• Advanced Excel skills, including building complex macros.
• Awareness of approaches and techniques for streamlining complex business processes.
• Ability to document processes by creating manuals, procedures, and illustrations.

Core behavioural competencies

• Analysis and decision making
• Innovation and problem solving
• Performance focus
• Communication and influence
• Development of self and others
• Resilience and adaptability

Additional Information

• A full job description can be seen here

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

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