Workplace Experience Manager

Academia.edu is a venture-backed, for-profit, and profitable company based in San Francisco. We are recognized as the world’s leading platform for researchers and scholars to share work, discover research, and connect with academics globally. Our bold vision is to democratize and accelerate the world's research, enhancing the speed of scientific discovery and technological progress for the benefit of everyone. We imagine a world where accessing academic papers is effortless, keeping track of cutting-edge research is seamless and collaborating with researchers is easier than ever before. Our platform empowers millions of scholars worldwide to push the boundaries of human understanding. We believe in the power of knowledge to change lives and the world, and our commitment to this mission drives everything we do.

Join us as we continue to redefine what's possible in the world of research. Discover careers that challenge, inspire and propel you toward a future where your ideas can truly change the world. At Academia.edu, we're not just shaping the future of research—we're shaping the future of possibilities.

We’re looking for a Workplace Experience Manager who gets genuinely excited about organizing spaces, anticipating needs before they arise, and turning everyday office operations into something exceptional. This is a behind the scenes hero ensuring everything from IT setup to space design runs like clockwork. We need someone who sees potential in every corner and gets excited about making people’s workdays better.

Reporting to the SVP of People Operations, you’ll be the mastermind in creating an environment where our values and culture comes alive in our workspace.

• Manage weekly food orders, refilling snack and coordinate with lunch caterer

• Enhance the physical office environment, tidying conference rooms, storage areas, and shared spaces; improve organization and atmosphere.

• Coordinate maintenance and repairs to minimize office disruptions

• Conduct regular safety assessments and implement improvements to emergency procedures, first aid kits, and relevant workplace safety training to protect the wellbeing of our employees.

• Drive workplace innovation by identifying opportunities to enhance both in-office and remote employee experiences.

• Develop initiatives or programs that strengthen connection and collaboration between in-person and remote employees

• Coordinate office events and celebrations that strengthen company culture and brings teams together.

• Partnering with executives: anticipate needs, act proactively, and communicate with confidence

• Provide first line technical support for basic hardware, software, and/or connectivity issues.

• Administer company-wide tools such as Google workspace, Zoom, Slack

• Maintain conference room technology, booking systems, and room setups, and other office technology such as printers, video conferencing equipment, and tv displays.

• Collaborate with our IT consultants to optimize network performance and troubleshoot connectivity issues.

• Manage office access through building keycard systems, visitor management, and security protocols

• Create relationships with building management and external vendors. Oversee the billing, contract renewals, reporting, and budget tracking.

• Analyze quarterly spend reports and identify opportunities to optimize processes, reduce costs, and increase efficiency

• Oversee office supplies and inventory ensuring teams have everything they need to succeed

• 4+ years of experience in facilities management, office operations or workplace experience

• Proven track record of managing vendor relationships and service contracts.

• Budget management experience with cost control and vendor negotiation

• Hands on experience with basic IT troubleshooting and technology support

• Proactive problem solving mindset with attention to detail

• Experience supporting a hybrid workforce and virtual collaboration tools

• Strong communication skill so interact with all levels of the organization and vendors

• Customer service experience with a focus on employee satisfaction