Allergy Administrative Assistant - Wall Street/Brooklyn Heights

Job Description:

ENT and Allergy Associates (ENTA) and Hümi, one of the nation’s largest ENT, Allergy, and Audiology medical practices, is seeking a Full-Time Allergy Administrative Assistant/Authorization Specialist for our Wall Street and Brooklyn Hights offices.

Allergy Administrative Assistant role, provides administrative support to other medical personnel. Administrative Assistant support day-to-day operations by performing administrative tasks and ensuring high quality customer service for our patients.

• Obtain, review and input insurance authorization and referrals prior to patient services
• Monitor and track patient authorizations
• Inform offices of status of authorizations including expired dates
• Work with patients to educate them on their benefits information
  • Explain to patients why some services are covered and some are not
  • Help patients understand deductibles, co-insurance and copays
• Accept, handle, and process incoming patient telephone inquiries using appropriate customer service skills, clarify and validate patient inquiries, questions or complaints
• Enter data in the Electronic Health Records
• Act as a liaison between the patients, physicians, insurance companies & specialty pharmacies
• Assist office with tasks and patient calls
• Other duties as assigned

• Experience working with insurance companies
• Knowledge of different types of coverage and policies
• Strong computer, data entry skills
• Empathy and compassion to give support to patients
• Attention to detail and problem-solving skills
• Customer service skills and telephone etiquette
• High school diploma or GED
• Professional demeanor and appearance

Preference to candidates with at least one or two years working in a healthcare or billing setting.
Working knowledge of medical terminology, CPT codes and ICD-10 a plus.

• Monday: 8:30am-5:00pm (Wall Street)
• Tuesday: 8:30am-5:00pm (Brooklyn Heights)
• Wednesday: 8:30am-5:00pm (Brooklyn Heights)
• Thursday: 8:30am-5:00pm (Wall Street)
• Friday: 8:30am-5:00pm (Brooklyn Heights)

ENT and Allergy Associates (ENTA) is the largest ENT, Allergy, and Audiology practice in the country, with over 475 clinicians practicing across 70+ clinical locations in New York, New Jersey, Pennsylvania, and Texas.

Each ENTA clinical office is comprised of world-class physicians who are specialists and sub-specialists in their respective fields, delivering the highest level of expertise and care to patients of all ages.

Our comprehensive services include:

• Adult and Pediatric ENT and Allergy
• Voice and Swallowing
• Advanced Sinus and Skull Base Surgery
• Facial Plastics and Reconstructive Surgery
• Treatment of Inner Ear Disorders and Dizziness
• Asthma-related services
• Diagnostic Audiology and Hearing Aid Dispensing
• Sleep and CT Services

ENTA is affiliated with some of the most prestigious medical institutions in the world. Each year, ENTA physicians are recognized as “Top Doctors” by Castle Connolly, reflecting our strong commitment to exceptional patient care and clinical excellence.

Backed by over 25 years of experience, Hümi (formerly Quality Medical Management Services USA, LLC, or QMMS USA) specializes in healthcare management and consultancy across practice operations and management, technology, revenue cycle, compliance, HR management, and business applications. With a seasoned team and a commitment to excellence, Hümi delivers cutting-edge healthcare business management solutions. By implementing best practices at every step, Hümi ensures measurable success for its clients. At its core, Hümi represents the human side of healthcare, where operational excellence meets a people-first philosophy.

ENT and Allergy Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.