Maintenance & Operations Assistant

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

JOB TITLE:                         Maintenance & Operations Assistant  

LOCATION/DEPT:             Macomb Corps

REPORTS TO:                     Corps Officer(s)

PEOPLE MANAGER:         No

FLSA CATEGORY:             Non-Exempt Hourly; 25 hours per week

PAY GRADE:                       402

PAY RATE:                           $16.30-$19.56 Hourly

JOB SUMMARY

This position supports daily operations by ensuring Salvation Army facilities, vehicles, and community support programs are maintained in a clean, safe, organized, and service-oriented manner. This position is responsible for facility maintenance and event support, the collection and delivery of food and donated goods, and assisting with clothing and household item distribution programs. Through dependable transportation services, facility upkeep, and direct support of community outreach initiatives, this role helps ensure a welcoming environment for clients, volunteers, staff, and community partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Maintenance Responsibilities:

• Ensure all corps equipment and properties are maintained in a clean, organized and safe manner.  Those responsibilities will include tasks such as general maintenance, vacuum, sweep, mop, wax and buff floors as needed.
• Maintain appropriate levels of supplies as needed for operations. 
• Assist with all aspects of Christmas, Kettles & Toy shop as needed.
• Set up and tear down rooms for regular and special events and meetings as needed.

Food Pickup Responsibilities

• When driving, conduct daily pre-trip inspections of the vehicle, maintain the interior and exterior of the truck/van in a clean and safe condition, monitoring and scheduling routine maintenance and alerting of necessary repairs or safety concern. 
• Responsible for picking up and delivering donated and purchased goods on scheduled days as route is planned. The driver’s responsibilities include loading and unloading the items along with the safe handling of goods, materials, property and vehicles.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.
• Maintain compliance in The Salvation Army’s “Safe from Harm” Certification.
• Perform other duties as assigned as related to work in Janitorial and Community Food responsibilities.

Clothing Corner Responsibilities

• Responsible for picking up and dropping off donations of clothing, household items and furniture.
• Assist with give-away events including set up, tear down and assisting clients with loading donations.
• Assist with organizing and maintaining Clothing Corner storage areas as needed and directed.

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required by The Salvation Army.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

Education:

High School Diploma or equivalent. Significant experience may be considered in lieu of.

Experience:

Previous experience in facilities, warehouse, delivery, maintenance, or logistics is a plus.

Skills/Abilities

• Valid MVR with a clear driving record.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality
• Ability to multi-task several projects concurrently
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Ability to establish and implement policies and procedures.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

JOB LIMITATIONS

• This individual will only commit resources of The Salvation Army that have been allocated or approved.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position. The individual will keep the designated Supervisor informed of all critical issues relating to their area of responsibility.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position will be required to do moderate physical work. Sometimes heavier.
• To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and regularly interact with the public and those served.
• The work environment for this position includes a vehicle, warehouse and community events environment with a low to moderate noise level.
• This individual must be able to travel to meet the needs of the position. A valid MVR is required.

REPORTING RELATIONSHIPS

• This position reports to the Corps Officer(s).
• In context related to this position’s duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

COMPETENCIES

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. 
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and person.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates. 
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

PERFORMANCE MEASURES

• This individual will be evaluated on how effectively the outcomes of this position are achieved. Timeliness and accuracy of accomplishing assigned goals will be reviewed.  An evaluation of how effective service is provided. Performance will also be determined by outcome information provided during weekly staff meetings and monthly reports.

POSITION LIMITATIONS

• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.      

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