Administrative, Facilities & Operations Assistant

United Kingdom·LondonFull-timemid

Operations AssistantAdministration & Office Support

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About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally.

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Operations AssistantAdministration & Office Support

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The Administrative Assistant is the critical "on-the-ground" operational engine for the Lyra International's UK office footprint (supporting our wider international teams). This permanent position is designed to manage administrative support, office logistics, physical coordination, and routine administrative support.

This role reports directly to the VP, Business Operations. On a day-to-day functional basis, the Administrative Assistant receives operational guidance, task delegation, and dotted-line coaching from the Senior Executive Assistant to maintain a highly coordinated support system.

Physical Mail & Post Collection: Be physically present in the London office at least once a week to collect, open, sort, scan, and digitally distribute physical mail/post to the appropriate team members, resolving urgent postal requests.

Meeting Room Management: Take complete ownership of London office meeting room scheduling and physical configurations. .

Office Hospitality & Local Support: Manage local office supply stock, coordinate with building management, and greet key stakeholders visiting the local office.

Meeting Co-ordination: Schedule routine internal team meetings, manage attendee invitations, prepare conference rooms, and compile basic briefing agendas.

Travel & Expense Support: Provide backup administrative support for travel bookings and routine expense logging in accordance with international guidelines.

Ad-Hoc Administrative Tasks: Provide daily support on high-volume, administrative requests delegated by the Senior EA or VP to ensure seamless daily operations.

Reliability & Strong Office Presence: High dependability and enthusiasm for being the on-the-ground operational anchor in the London office footprint.

Experience: Several years in a similar role or ability to demonstrate competencies in a similar role

Excellent Organizational Skills: Meticulous attention to detail, particularly in sorting physical post, managing schedules, and configuring physical spaces.

Cooperative Team Player: Ability to work collaboratively, take direction, and learn from the Senior EA on a dotted-line basis while maintaining professional execution.

Strong Tech & Communication Literacy: Preference will be given to candidates with experience in G-Suite and related applications.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.