Assistant Operations Support Manager

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As an Assistant Operations Support Manager at Horizon, you will…

• Create weekly schedule for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule.
• Obtain coverage for shift needs due to calls offs.
• Approve and cross-reference schedule to time cards and approves bi-weekly payroll of 30+ Treatment Assistants.
• Assist Operations Support Manager in doing phone screens, conducting interviews and hiring of employee candidates. Processes new hire paperwork and works with our Employee Services Department (HR at other companies) with hiring procedures.
• Deliver training curriculum to Treatment Assistants (new hire and incumbent) on the policies, procedures and processes required to be successful working with addiction clients living at a rehab facility.
• Select and/or deliver the appropriate method of instruction for training using the adult learning styles. Methods could include individual, group, self-study, and/or eLearning training.
• Follow up assistance and triage training supporting staff during the onboarding process of 6-12 months.
• Measure, evaluate and track employee’s progress in performing all job responsibilities.
• Provide feedback to manager on the performance of individual employee progress in training.
• Identify training opportunities and suggests methods for improving employee and/or team performance.
• Provide input to managers on training policies and programs and determines training needs based upon: knowledge of identified training needs; department processes; business systems, or changes in products or services.
• Maintain all supplemental training materials and manual to ensure accuracy and the most current information.
• Assist with the creation, implementation, and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations.
• Work on special projects, as needed, when requested by the Operations Support Manager (e.g., creating and presenting supplemental training or workshops).
• Cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.

Besides the fact that we’ve been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help!  Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s degree in human-services related field required. 
  • Example of related degrees: Psychology, Social Work, Social Science, etc.

• High School Diploma with 2 to 5 years’ experience scheduling, training, or working in an addiction or residential facilities required.
• A clean, valid, NYS driver’s license, and three years of driving experience as a licensed driver required.
• Broad knowledge of training program design and delivery methods.
• Must be flexible to meet our changing training needs.

This position is located at our Detox and Inpatient facility located at 291 Elm St, Buffalo NY.

This position is Sunday - Thursday with 2 evenings shifts required along with on-call responsibilities. You may be required to cover Treatment Assistant shifts on evenings and weekends if needed so flexibility is required. 

• Stationary posture with frequent standing/sitting alternation.
• Mobility between nearby worksites and within facilities.
• Mobility required involving repetitive wrist, hand, and finger movements.
• Handling light duties, moving objects up to 20 pounds, occasionally up to 50 pounds.
• Occasional operation of company owned motor vehicles.

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.