Executive Assistant to the CEO

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

Executive Support & Time Optimization

• Own and optimize the CEO's complex calendar, balancing internal priorities, Board commitments, external stakeholders, travel, and protected focus time.
• Apply program management discipline, partnering with the Chief of Staff to track what is coming in, what needs the CEO's attention and when, and what does not; ensure nothing reaches the CEO without context and prep, and push back on short-notice or unprepared meetings.
• Make routine scheduling decisions independently, aligning the CEO's time with established priorities. Evaluate requests, surface tradeoffs, and resolve conflicts; escalate requests requiring CEO judgment or involve competing priorities.
• Establish consistent daily, weekly, and longer-range planning routines that give the CEO and relevant partners visibility into upcoming commitments, preparation needs, deadlines, and decisions.
• Anticipate needs, remove administrative friction, and adjust quickly as circumstances and priorities change.

Meeting Preparation, Communications & Follow-Through

• Use briefing materials and background from the Chief of Staff and business leaders to coordinate agendas, pre-reads, presentations, and participant context, preparing the CEO for meetings and engagements.
• Ensure every meeting has a prep brief in advance and proactively flag any meetings that cannot be properly prepared for.
• Manage the flow of communications into and from the Office of the CEO, including inbox triage, request routing, drafting routine correspondence within agreed guidelines, and timely follow-through.
• Track the CEO's commitments, decisions, action items, and follow-ups, and relay them to the appropriate owners as directed.
• Coordinate leadership meetings, offsites, all-company engagements, and other high-visibility moments, with clear ownership of logistics, materials, and execution.

Board, Investor & External Stakeholder Support

• Coordinate Board scheduling, logistics, materials distribution, and meeting readiness in partnership with the Chief of Staff, General Counsel, and other accountable leaders.
• Support preparation and logistics for investor interactions, external speaking engagements, community commitments, and other priority relationships.
• Serve as the CEO's trusted administrative point of contact for internal and external stakeholders with professionalism, discretion, responsiveness, and sound judgment.

Travel, Expenses & Office Operations

• Plan and manage travel, including detailed itineraries, required documentation, contingencies, and real-time changes.
• Manage executive expenses and related administrative records with accuracy, timeliness, and confidentiality.
• Improve visibility, organization, continuity, and execution of the CEO's administrative support by building and maintaining practical systems, documentation, and operating routines.
• Maintain appropriate documentation of the CEO's operating preferences, priority contacts, recurring processes, and administrative routines to support consistency and continuity.
• Be AI-fluent: proactively use Microsoft 365, AI-enabled tools, automation, and other productivity solutions to make your own work and the CEO's experience easier, faster and more reliable.

Confidentiality, Judgment & Partnership

• Handle highly sensitive business, Board, personnel, and executive information with exceptional discretion and integrity.
• Exercise judgment regarding prioritization, access, information sharing, and escalation, recognizing when to act independently and when to engage the CEO, Chief of Staff, or another leader.
• Partner closely with the Chief of Staff, Executive Leadership Team and key functional partners to ensure seamless handoffs and coordinated support.
• Adapt to the CEO's working style while constructively identifying ways to improve the CEO's calendar and administrative processes.
• Champion effective tools, workflows, and AI practices across the broader EA team, driving efficiencies and guiding adoption of best practices.

• Exceptional organization, prioritization, attention to detail, and reliable follow-through across a high volume of work.
• Sound judgment and problem-solving ability within established parameters.
• Advanced written and verbal communication, including the ability to draft clear, polished correspondence and materials.
• Demonstrate professionalism, discretion, resilience, and composure under pressure. Bring a service-oriented approach, confidence, and humility to a highly visible role.
• Ability to build trust and collaborate effectively with senior leaders, employees, and external stakeholders.
• Ability to manage ambiguity and remain effective when priorities shift quickly.
  

• 8+ years of progressive executive support experience in a complex corporate environment.
• 3+ years directly supporting a CEO, President, C-suite executive, or equivalent senior leader.
• Advanced proficiency in Microsoft Outlook, Teams, PowerPoint, Word, and Excel.
• AI-fluency, with demonstrated hands-on use of AI tools to streamline work and personal logistics.
• Experience managing complex calendars, executive communications, meeting preparation, travel, and senior stakeholder relationships.
• Demonstrated experience handling highly confidential and sensitive information with sound judgment.
• Proven ability to prioritize competing demands, anticipate needs, and operate independently in a fast-paced environment to firmly protect the executive's time, and to prevent last-minute commitments.
• Bachelor's degree or equivalent professional experience.
• Candidates must reside in the greater Seattle/Bellevue, Washington area.

• Experience in a publicly traded or highly regulated environment.
• Experience supporting a CEO or senior executive during transformation, growth, or significant organizational change.
• Program management experience with the ability to manage a high volume of inbound priorities and keep work on track.
• Experience supporting Board activity including scheduling, logistics, materials distribution and meeting readiness.
• Experience partnering with a Chief of Staff or working within an established Office of the CEO model.

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department