CPT-11783 Executive & Operations Virtual Assistant

• →Monitor scheduling requests, shift swaps, time-off requests, and availability changes
• →Post and track open shifts based on staffing needs
• →Identify same-day coverage gaps and escalate urgent issues
• →Track call-outs, no-shows, and attendance activity
• →Maintain accurate scheduling and attendance records
• →Communicate routine scheduling updates using established procedures

• Monitor and organize the CEO’s inbox
• Draft routine responses and flag urgent or important messages
• Manage calendar requests and meeting coordination
• Maintain follow-up lists and track outstanding action items
• Assist with recurring paperwork, reports, and administrative tasks
• Provide dependable coverage when the CEO is busy or unavailable

• Follow up with vendors and other business partners on outstanding items
• Open and track repair or service tickets
• Organize delivery manifests, recurring reports, and shared files
• Collect documentation needed for recurring reporting and reconciliation
• Help ensure operational tasks continue moving through completion

• Use Claude and other approved AI tools for drafting, summarizing, organizing information, and preparing reports
• Work within existing AI-supported scheduling and administrative workflows
• Review AI-generated information for accuracy
• Learn and adapt to new AI workflows created by the client
• Help identify opportunities to make recurring administrative work more efficient

• Highly reliable, organized, and responsive
• Experienced supporting executives or operations for a U.S.-based business
• Comfortable working in a fast-paced environment with a large hourly workforce
• Strong judgment regarding what can be handled independently versus escalated
• Direct and efficient communicator
• Comfortable learning detailed SOPs and operational processes
• Highly comfortable using AI in everyday work
• Familiar with U.S. business and workplace culture

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: 7:00 AM–3:30 PM ET
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English Required (Spanish a Plus)
• ACCENT PREFERENCE: Level A–C (Strong Written English Required)
• REGION PREFERENCES: Offshore or Nearshore

• Sling (Training Provided)
• Google Workspace (Gmail, Calendar, Sheets, Drive)
• Slack
• Claude (Client Team Account)
• ADP (Read-Only)
• Papaya (E-Bike Repair Tickets)
• Password Manager (Client-Provided)

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 7:00 AM–3:30 PM ET

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement