CPT-11417 E-Commerce Content & Catalog Virtual Assistant

• Create, edit, and maintain product descriptions and specifications
• Format and organize product information for websites and marketplace listings
• Retrieve, verify, and enter product information into company systems
• Update pricing, inventory status, promotional information, and other catalog data
• Edit and maintain customer product submission spreadsheets
• Follow up on missing product weights, dimensions, specifications, and other required information
• Proofread product content for accuracy and consistency

• Request and coordinate product photography and digital assets
• Work with the Graphics Department to obtain completed product images
• Upload and organize product images, videos, and supporting digital assets
• Ensure the correct assets are associated with corresponding products

• Monitor company and vendor websites for accurate product information
• Perform routine website and catalog audits
• Identify broken links, outdated information, missing content, and other issues
• Assist with maintaining an accurate, organized, and visually consistent online catalog

• Coordinate with Sales, Marketing, Product Management, and Graphics to gather required product information
• Maintain organized spreadsheets, files, and product records
• Assist with sales-related and departmental projects
• Provide additional administrative support as assigned
• Assist with basic company social media monitoring and posting as needed

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous e-commerce, product catalog, product data, sales support, or related experience strongly preferred
• Strong Microsoft Excel skills required
• Experience with Acumatica is preferred but not required
• Experience working with customer portals, particularly for managing and updating product or content information, preferred
• Experience entering and maintaining detailed product information preferred
• Strong written English and proofreading ability required
• Excellent data-entry accuracy and attention to detail
• Experience with e-commerce platforms or catalog management systems preferred
• Manufacturing, wholesale, retail, lighting, or consumer product experience is a plus
• Digital asset or product image management experience preferred
• Ability to quickly learn and navigate new software, systems, and customer portals
• Strong organizational and time-management skills with the ability to handle multiple tasks efficiently

• Microsoft Excel – Strong Proficiency Required
• Acumatica – Experience Preferred, but not required; candidates with similar system experience may be considered
• Microsoft Office
• E-Commerce Platforms
• Product / Catalog Management Systems
• Website CMS Platforms
• Digital Asset Management Tools
• Social Media Platforms

• Contracted Hours per Week: 40 hours per VA
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: 9 AM - 5 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: e-Commerce VA
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
• Contracted Hours per Week: 40 hours/week per VA
• Daily Working Time: 9 AM-5 PM CST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 2
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Required)
• REGION PREFERENCES: Any