Administrative Assistant Care Management-Shawnee Mission

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

At AdventHealth, our mission is to Extend the Healing Ministry of Christ by delivering compassionate, whole-person care. As a Care Management Administrative Assistant, you will play an important role in supporting the daily operations of the Care Management team through exceptional administrative coordination, organization, and customer service.

This position is ideal for someone who is highly organized, detail-oriented, and able to manage multiple priorities with professionalism, discretion, and initiative. If you enjoy supporting leaders, streamlining workflows, and contributing to a collaborative healthcare environment, we would love to have you join our team.

The Care Management Administrative Assistant provides advanced clerical and administrative support to the department while maintaining organized systems, coordinating communication, and helping ensure smooth daily operations. This role handles complex secretarial responsibilities, supports department leaders, and contributes to an efficient, professional, and patient-focused care management environment.

Key Responsibilities

• Provide administrative and clerical support to Care Management leadership and team members.

• Manage correspondence, appointments, calendars, meetings, agendas, minutes, and general departmental communication.

• Maintain accurate and organized filing systems, record-keeping systems, and workflow processes.

• Prepare, print, distribute, and track annual performance evaluations and other departmental forms.

• Assist with payroll maintenance and follow-up on forms to ensure timely return.

• Support department mail processing, supply ordering, and general office organization.

• Coordinate meeting room setup, catering, data tabulation, and preparation of presentations and related documents.

• Create clear, accurate, and professionally formatted documents, reports, and correspondence.

• Use sound judgment and initiative to handle routine administrative matters in the absence of leadership when appropriate.

• Support departmental workflow by anticipating needs, researching questions, and conserving leadership time.

• Assist in improving and streamlining department processes to promote efficiency and quality.

• Maintain confidentiality of leader files, personnel records, quality and risk management records, and medical records.

• Communicate courteously and effectively with leaders, staff, patients, families, and internal customers.

• Adjust priorities and manage workload effectively to meet deadlines for routine and special projects.

• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Excellent interpersonal and customer service skills

• Strong verbal and written communication skills

• Ability to handle challenging situations with professionalism and tact

• Ability to maintain confidentiality and use discretion appropriately

• Strong organizational skills and attention to detail

• Ability to set priorities and manage multiple tasks efficiently

• Ability to work independently with initiative and self-discipline

• Ability to adapt to changing work patterns and departmental needs

• Strong proofreading and document preparation skills

• Ability to create accurate, attractive, and error-free documents

• Proactive problem-solving skills and a commitment to continuous improvement

• Ability to support workflow improvement and departmental efficiency

• Ability to communicate effectively with leaders, associates, and other healthcare professionals

• Basic computer proficiency and general office technology skills

• Ability to work in a fast-paced healthcare environment

Education

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.