Consumer Access Administrative Specialist

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required. Calculates patients' co-pays, deductibles, and co-insurance, providing personalized estimates of financial responsibility prior to service. Advises patients of expected costs, collects payments, or makes appropriate payment agreements. Attempts to collect patient cost-sharing amounts and outstanding balances before service when necessary.

Informs patients of convenient payment options and follows deferral procedures as required. Connects patients with financial counseling or Medicaid eligibility vendors and assists with Customer Service-related inquiries. Discusses financial arrangements for newborns with legal guardians, informs patients of the timeframe for enrolling a newborn in coverage, and provides necessary documentation. Performs cashiering functions such as collections and cash reconciliation with accuracy in support of pre-established legal and financial guidelines. Maintains a working relationship with clinical partners to ensure open communications between clinical, ancillary, and Consumer Access departments. Provides timely and continual coverage of assigned work area to offer prompt patient service and arranges relief coverage during extended time away from assigned registration area. Contacts insurance companies to obtain and verify insurance eligibility and benefits, correcting demographic, insurance, or authorization-related errors. Registers patients for all services, ensuring accuracy and consistently provides excellent customer service. Other duties as assigned.

• Knowledge, Skills, and Abilities:
• Mature judgement in dealing with patients, physicians, and insurance representatives. [Preferred]
• Intermediate knowledge of Microsoft programs including Excel and familiarity with database programs [Preferred]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner. [Preferred]
• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion. [Preferred]
• Ability to communicate professionally and effectively, both verbally and written [Preferred]
• Ability to adapt in ever changing healthcare environment. [Preferred]
• Ability to follow complex instructions and procedures, with a close attention to detail. [Preferred]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies. [Preferred]
• Exceptional customer service skills [Preferred]
• Advanced understanding of insurance knowledge and benefits [Preferred]
• Advanced understanding of hospital electronic medical record (EMR) system [Preferred]
• Basic medical terminology [Preferred]
• Must be able to read, write, and speak conversational English. [Preferred]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties. [Preferred]
• Intermediate medical terminology [Preferred]

• Associate [Preferred]
• High School Grad or Equivalent [Required]

• 1 plus years of consumer access or related experience [Required]
• 2 plus years of direct consumer access experience [Preferred]

• Licenses and Certifications:
• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.