•	Welcomes patients and visitors by greeting them in person or on the telephone
•	Collects patient identification cards
•	Collects patient insurance information
•	Ensures that documentation is completed and all necessary documents are signed by the patient
•	Updates patient accounts by recording personal and financial information in the revenue management system
•	Collects copayments and deductibles as needed
•	Records payments in the billing system or log as required
•	Issues receipts for payments received
•	Balances upfront collections at the end the shift
•	Notifies clinical when patient is ready to proceed to the clinical area
•	Maintains business office inventory and equipment by checking stock to determine inventory level
•	Receives and opens office mail as needed
•	Takes deposits to the bank as needed
•	Protects patients' rights by maintaining confidentiality of personal and financial information
•	Prepares patients charts for the following day
•	Maintains strict adherence to the center’s policies and procedures; reports needed changes and discrepancies
•	Strong knowledge of Microsoft Excel and Outlook
•	Attends all required education
•	Regular and predictable attendance required
•	Performs other miscellaneous duties as assigned

Receptionist

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