Executive Assistant/HR Designee

• Support customer service inquiries and responses 

• Coordinate with IT providers for troubleshooting and scheduling support 

• Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by Director or Manager  

• Assists with customer service inquiries and responses. Composes and types routine correspondence  

• Organizes and maintains file system and files, correspondence, and other records  

• Helps with VIP and Premium ticket requests and assists with fulfillment  

• Assisting with scheduling and making appointments  

• Greets scheduled visitors & vendors and directs to appropriate area or person  

• Conducts research and compiles and types statistical reports. Completes monthly facility reports  

• Other duties assigned 

Human Resources Responsibilities  

• Ensure compliance with Legends Global HR policies and all applicable federal and New Hampshire employment regulations 

• Administer HR policies, procedures, and programs for all facility personnel 

• Manage full-cycle recruiting, including job postings, interviewing, hiring, and onboarding 

• Coordinate and conduct new employee orientations 

• Maintain employee records, including benefits participation, personnel changes, and reporting data 

• Administer benefits programs (health, dental, vision, life, disability, leave programs, COBRA, and FMLA) 

• Support performance management processes, including reviews and salary administration 

• Provide guidance to management on employee relations matters and escalate issues as appropriate 

• Coordinate or deliver training for managers and employees, including compliance and customer service programs 

• Prepare separation documentation, conduct exit interviews, and track turnover trends 

• Investigate workplace incidents and prepare reports for insurance carriers 

• Assist with biweekly payroll processing, ensuring accuracy and timely submission 

Additional Responsibilities 

• Support overall HR and administrative operations and team coordination 

• Collaborate with leadership and cross-functional teams to achieve business and operational goals 

• Assist with reporting, special projects, and other duties as assigned 

• Proactively identify areas where additional support is needed and step in as required 

• Provide administrative and operational support during event days and high-volume periods 

• Assist leadership and team operations in a fast-paced, dynamic environment 

SUPERVISORY RESPONSIBILITIES 

There are no supervisory responsibilities in this role.  

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge,  

skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

EDUCATION AND/OR EXPERIENCE      

• High school diploma or equivalent required; associate’s or bachelor’s degree in Business Administration or a related field preferred 

• 2+ years of administrative and/or HR experience preferred (internships and part-time experience considered) 

• Experience in customer service, hospitality, or office environments is a plus 

SKILLS AND ABILITIES 

• Strong organizational skills with the ability to manage multiple priorities 

• Ability to work effectively in a fast-paced, high-pressure environment 

• Excellent communication, problem-solving, and customer service skills 

• Proficiency with office equipment and willingness to adopt new technologies 

• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed 

• Proficiency in Microsoft Word, Excel, and PowerPoint; experience with HRIS platforms (e.g., Workday, ADP) and tools like Canva is a plus 

• Comfortable with technology  

COMPENSATION 

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance; paid vacation; and a 401k plan. 

WORKING CONDITIONS