Utility Services Office Assistant

UTILITY SERVICES OFFICE ASSISTANT POSITION

Applications Due: October 30, 2026

JOB INFORMATION

Job Title: Utility Services Office Assistant

Department: Marion Water Department

Reports to Position: General Manager 

Location: Marion Water Department

Overtime Status: Hourly

FLSA Status: Non-Exempt

Salary: Starting at $55,000

JOB SUMMARY

Under the general direction of the General Manager, performs a wide variety of administrative support and accounting tasks which require independent judgement and the application of basic department policies and regulations. This position is non-exempt, with a standard work schedule aligned with the Marion Water Department's business hours of 7:30 a.m. - 4:00 p.m.

ESSENTIAL JOB DUTIES/WORK PERFORMED

• Answers telephones
• Prepares service work orders
• Handles customer inquiries, requests, and payments
• Maintains utility accounts
• Administers backflow prevention program
• Prepares reports and correspondence and provides general utility office administrative support.

Additional duties may include the following:

• Delinquent billing collection procedures including filing and tracking liens and submitting accounts to collection agencies and the State
• Process daily cash receipts and related reports; balance cash drawer
• Prepare and monitor miscellaneous accounts receivable, including bulk water sales and miscellaneous billing items outside of the utility accounts receivable system
• Monitor miscellaneous billing item pricing and submitting prices change recommendations
• Various accounts payable and accounts receivable tasks
• Process mail
• Assist other office personnel as needed
• Other duties as assigned

REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS

• Ability to interact with callers and visitors in a courteous and professional manner
  
• Knowledge of modern office procedures and practices
• Experience with Microsoft Office software products
• Familiarity with record maintenance and bookkeeping procedures
• Ability to read and post numerical data with speed and accuracy
• Familiarity with or the ability to learn utility billing software
• Skill in the operation of a calculator
• Ability to perform in a fast-paced environment as well as take initiative during down times.
• Ability to work in a team environment.
• Ability to occasionally lift up to 50 lbs.
• Must meet eligibility requirements for employee fidelity bond as determined by the Department's insurance carrier.

EDUCATION/EXPERIENCE

• High school diploma or G.E.D. equivalency required
• Minimum of two years of general office and customer service experience, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

WORKING CONDITIONS

• Works a standard work week.
• May be required to work overtime upon demand of workload.

REQUIRED BACKGROUND CHECKS

• Criminal Background Check
• Sex Offender Registry Check
• Credit Check
• Driving Record Check