PROVIDER SCHEDULING COORDINATOR

LOCATION:  ACHN - PATIENT SUPPORT CENTER

SHIFT: 7AM - 3PM

Job Summary                                       AFSCME 1111

Under the direction of the Manager of Provider Scheduling Systems, the Provider Scheduling Coordinator develops and maintains the automated scheduling applications. The incumbent builds core scheduling templates, maintains application updates, and adjust schedules for provider non-productive hours.

Typical Duties

• Works collaboratively with various clinics and specialty areas to ensure the smooth and appropriate functioning of the scheduling template

• Evaluates and reports all system changes with a negative impact on patient access

• Based on pre-established criteria, assure compliance with Scheduling Template Standards

• Performs schedule maintenance, based on receipt of “Schedule Change Request”, to build new or modify existing templates

• Collects and summarizes scheduling change request

• Audits scheduling templates to determine source of application problem, provide regular feedback to Manager of Provider Scheduling

• Gathers data on assigned clinics (utilization, scheduled patients, and show rate reports)

Minimum Qualifications

• High School diploma or GED is required is required (must provide proof at time of interview).

• Three (3) years of progressive clerical experience in an Ambulatory Care setting is required

• One (1) year of experience in a healthcare environment preferably in a scheduling capacity is required

• Proficiency in the use of Cerner system application is required

Knowledge, Skills, Abilities and Other Characteristics

• Ability to type a minimum of 25 wpm at a corrected rate

• Knowledge of standard office practices and procedures

• Knowledge of word processing and Microsoft Office Suite (Access, Excel, Outlook,PowerPoint, Word) at the basic level

• Excellent verbal and written communication skills to work with all levels of individuals internallyand externally with tact and courtesy in a culturally diverse environment

• Ability to maintain a professional demeanor and composure when challenged

• Ability to understand and follow oral and written instructions

• Ability to multi-task and prioritize assignments in a fast paced and stressful environment

• Demonstrate appropriate phone and email etiquette skills

• Demonstrate attention to detail, accuracy, and precision

• Demonstrate how to utilize standard office equipment

• Ability to function autonomously and as a team member in a multidisciplinary team

• Ability to sit, stand, and bend for long periods of time

• This position requires the ability to lift, push, and pull light to moderate weight

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

·         Meet   the minimum qualifications for the position.

·         Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”

·         Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.  Please note:  If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.  Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status.  Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE
•    Medical, Dental, and Vision Coverage
•    Basic Term Life Insurance
•    Pension Plan
•    Deferred Compensation Program
•    Paid Holidays, Vacation, and Sick Time
•    You may also qualify for the Public Service Loan Forgiveness Program (PSLF)  
For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States’ territories and Canada must be credentialed by an approved U. S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents bust be presented at time of interview.

 *Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

 *CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER