Front Office Supervisor

1. Hotel Management Systems (PMS) Proficiency Experience using Property Management Systems (PMS) Ability to perform: Check-in and check-out Room blocking and reservations Billing and folio adjustments Daily shift closures and reports 2. Telephone and Communication Systems Familiarity with hotel PBX or switchboard systems Handling internal/external calls, wake-up calls, and message relays 3. Point of Sale (POS) System Knowledge Understanding of how to operate POS terminals for guest payments Resolving discrepancies in billing or guest complaints related to transactions 4. Microsoft Office Suite Proficiency in Excel (reporting, guest data management), Word (correspondence), and Outlook (emails & scheduling) Ability to prepare reports and analyze performance trends 5. Booking Engine & Channel Manager Experience Knowledge of OTA platforms (Booking.com, Expedia, Agoda) and integration tools (SiteMinder, RateGain) Managing inventory, rate parity, and reservations from different channels 6. Audit & Night Closure Procedures Understanding of Front Office cash handling and reconciliation Ability to assist or supervise night audits and ensure end-of-day financial reporting 7. Security & Access Control Systems Familiarity with room key encoding systems (e.g., Onity, VingCard) Awareness of CCTV monitoring for lobby/front office zones 8. CRM & Guest Experience Tools Using CRM platforms to record guest preferences, feedback, and loyalty tracking Handling post-stay surveys or complaint resolution through internal systems 9. Reporting & Compliance Creating and submitting daily sales reports, occupancy forecasts, and VIP arrival summaries Ensuring DCT/Municipality regulations are followed (for UAE context)