Executive Assistant

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Executive Assistant
United States

• →Own the SVP's complex, global calendar and proactively align time, meetings, and commitments with the organization's highest-priority business objectives
• →Anticipate executive needs, resolve scheduling and operational conflicts, and create the structure needed for the SVP to remain focused on strategic priorities
• →Safeguard sensitive and confidential information with sound judgment, integrity, and discretion
• →Drive coordination across multiple assignments and shifting priorities, exercising autonomy and escalating issues when needed to maintain momentum
• →Lead end-to-end planning for complex executive meetings and events, coordinating agendas, participants, venues, technology, catering, materials, communications, and day-of execution
• →Coordinate team onboarding, offsites, and organization-wide activities, bringing structure and follow-through to projects and processes that strengthen team effectiveness
• →Manage global travel planning and detailed itineraries, anticipating logistical requirements and adapting quickly when plans change
• →Oversee expense reporting and monthly credit card reconciliation, ensuring timely and accurate administration
• →Drive ad hoc projects and operational priorities for the Solution Consulting organization, tracking actions, dependencies, and issues through resolution
• →Implement and interpret administrative policies and procedures, helping ensure consistent and effective execution
• →Partner with senior leaders and cross-functional stakeholders to drive alignment across departmental, divisional, and organizational priorities

• 8+ years of corporate experience as an Executive Assistant, including significant experience directly supporting a senior executive
• Demonstrated success managing complex executive calendars, competing priorities, and sensitive matters with limited oversight
• Proven ability to handle confidential information with integrity, discretion, and sound professional judgment
• Strong interpersonal skills and demonstrated ability to establish trusted relationships with senior leaders and stakeholders across organizational levels
• Outstanding organizational and time management capabilities, with exceptional attention to detail
• Strong written and verbal communication skills, with the judgment to communicate effectively across diverse audiences and seniority levels
• Ability to remain composed, adaptable, and highly effective as priorities and business needs change
• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, along with Adobe Acrobat
• Demonstrated ability to work independently while collaborating effectively across teams, functions, and time zones

• Experience supporting executives within a global sales, Solution Consulting, technology, or customer-facing organization
• Experience coordinating global meetings, executive events, offsites, or complex international travel
• Background supporting project coordination, organizational processes, or cross-functional initiatives in a large enterprise environment
• Familiarity with modern collaboration and productivity tools used to coordinate distributed global teams

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.