Marella Cruises - Receptionist

Main focus of position is the efficient operation of the Reception Desk, ensuring that passengers are handled in a polite and friendly manner and that their enquiries and concerns are handled correctly and followed through to completion. Above all, maintaining an upbeat, polite, friendly and outgoing demeanor and providing a consistent level of service style for the product.

• Contract based permanent job
• Free meals and accommodation on board
• Medical insurance provided by employer
• Work with international team members
• Couples are welcome to apply
• Professional growth opportunities
• SHIPS SAILING AROUND THE WORLD

• →Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service.
• →Maintain the reception guest log book with great detail , ensuring that any issues or comments of interest are recorded for future reference.
• →Communicates all guest concerns or issues to the relevant department for action and follow up.
• →Create AVOs for maintenance problems in guest cabins.
• →Issue replacement swipe cards and cabin keys.
• →Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise.
• →Register credit cards for guests for account payment.
• →Maintain control of their personal account and all funds received.
• →Balance with Chief Purser at the end of the cruise.
• →Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account.
• →Answer telephone calls, internal and external , and assist callers with the information requested.
• →Connect outside calls to the desired extension or take messages if the recipient is not available.
• →Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.

• Fluent in written and spoken English
• Minimum of 2 years of customer service related experience
• Ability to lead and make decisions.
• Good administrative skills.
• Work with international team members.
• Age starting 18 years old
• Tattoos are allowed (except offensive and facial)

Last updated: October 12, 2023

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If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions