Facilities Coordinator

Manchester-Manchester-United Kingdommid

Facilities CoordinatorAdministration & Office Support

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Facilities CoordinatorAdministration & Office Support

Are you a proactive communicator with a passion for customer service and operational excellence? Join our Customer Services team as a Facilities Management Helpdesk Coordinator and become the central point of contact for our strategic FM partnerships.

What We Offer

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Requirements

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Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme

Responsibilities

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Manage and respond to FM enquiries across phone, email, and digital channels
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Resolve complaints and feedback at first contact or escalate appropriately
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Collaborate with internal teams to troubleshoot and resolve service issues
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Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
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Support daily routines and contribute to continuous service improvement

Clear and confident communication skills
Strong time management and multitasking abilities
Experience in fast-paced environments and B2B customer service
A collaborative mindset and solution-oriented approach
Familiarity with FM operations and large corporate clients (desirable)

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

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