Senior Facilities Coordinator

As a Senior Facilities Coordinator at JLL, you will play a crucial lead coordination role in driving operational excellence across facility operations, work order management, vendor relations, and workplace experience. Serving as a key liaison between site leadership, internal stakeholders, and external contractors, you will oversee day-to-day facility service requests, monitor service level agreements (SLAs), and ensure maintainability, safety, and comfort across all building areas. Your strong organizational, problem-solving, and communication skills will empower you to mentor junior coordinators, resolve complex service escalations, and maintain robust operational records.

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. In this role, your leadership and attention to detail will directly enhance employee experiences and operational standards. We foster a collaborative, tech-enabled environment that values continuous learning and offers clear pathways for career growth and leadership development within commercial real estate and facilities management.

●        Oversee end-to-end processing and tracking of facility work orders and service requests in computerized maintenance management systems (CMMS/Corrigo), ensuring strict adherence to response and resolution SLAs

●        Lead coordination for scheduled preventive and corrective maintenance, vendor site access, and contractor activities to ensure minimal disruption to site operations

●        Serve as the primary escalation point for complex facilities inquiries and occupant concerns, providing prompt resolution and professional communication

●        Manage vendor performance monitoring, service quality audits, and compliance documentation, alerting management to potential risks or SLA breaches

●        Support financial tracking, accruals review, invoice verification, and monitoring and FM management

●        Lead regular site walkthroughs and quality inspections to identify maintenance issues, safety hazards, and aesthetic deficiencies

●        Coordinate space management tasks, meeting room setups, and minor office moves to align with client workspace requirements

●        Provide guidance, task delegation, and peer mentorship to Facilities Coordinators

●        Bachelor's degree or Associate's degree in Facilities Management, Business Administration, Engineering, or a related field

●        Minimum of 5 years of experience in facilities coordination, administration, or customer service operations within corporate or commercial environments

●        Hands-on experience operating CMMS / work order tracking software (e.g., Corrigo, ServiceNow, or Maximo)

●        Strong organizational, time-management, and multitasking abilities with a proven track record of handling escalations and prioritizing tasks

●        Excellent communication and stakeholder management skills with a strong customer service orientation

●        Proficiency in Google/ Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for data tracking, document creation, and reporting

●        Prior experience in vendor management, basic financial tracking/accruals, and invoice processing

●        Working knowledge of building systems, MEP maintenance terminology, and EHS compliance standards in commercial settings is an advantage

●        Professional certifications in facilities management (e.g., IFMA FMP or CFM) or health & safety standards

●        Experience in team leadership, shift supervision, or peer mentoring within corporate real estate

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.