Administrative Specialist I (Customer Service)

The City of Johnson City, Tennessee is accepting online applications for an Administrative Specialist I Cutomer Service Representaive with Water & Sewer Services. The employee performs intermediate skilled clerical work providing office, clerical, and secretarial support functions to several divisions of the department or first level manager; does related work as required. Work in this class involves varied and occasionally complex clerical/stenographic methods and problems. Requires employees to have a general knowledge in department functions, particularly in policy procedures and methods. With increasing responsibility, employees in this position function with a greater level of independence, approaching that of Administrative Specialist II. The work may require the exercise of judgement based upon knowledge gained through experience, but all decisions are made in accordance with established precedent or department policy.

This position serves as a Customer Service Representative, providing front-line support and assistance to internal and external customers.

Essential Functions of Position:

• receiving and processing calls to the appropriate person or department;
• creates and maintains filing systems and libraries;
• processes requisitions, invoices and work orders;
• enters data into department computer system from a wide variety of sources;
• provides public relations support as required;
• processes and distributes mail;
• maintains a variety of reports specific to routine functions of the department;
• may perform clerical work of a specified nature;
• may work on databases or other common or specialized software as required;
• prepares vendor's invoices and purchase orders;
• operates standard office equipment such as calculator, copy machine, duplicating equipment, computer terminal, etc.;
• may make decisions concerning appropriate formats for some documents;
• may be required to prioritize assignments;
• assist management with special projects
• may function in a relief position when employees in such positions are unavailable
• performs related tasks as required.

Other functions of Position:

• maintain active databases as needed
• prepares and updates records and reports
• prepares work orders
• process customer's requests
• sets up new accounts, transfers and close accounts
• prepares adjustments to accounts

Required Knowledge, Skills and Abilities: General knowledge of office methods, procedures, and equipment operations; general knowledge of modern customer service and account maintenance practices; some knowledge of the principles underlying State and City laws and regulations with laws, ordinances, and regulations of department; ability to maintain accurate records in a variety of record maintenance tasks; ability to prepare fiscal reports; ability to establish and maintain effective working relationship with fellow employees as well as the general public; knowledge of filing principles; manual dexterity required for the efficient use of office equipment such as keyboards, typewriters, facsimile machines, etc.; skilled in Excel and Access applications; able to sit for extended periods of time while at work station or desk.

Acceptable Experience and Training: High school diploma or GED and some experience in clerical, secretarial and customer service work; or any equivalent combination of work experience and education that provides the required knowledge, skills, and abilities. Pre-employment physical, and background check required.

EEO