WAE - Receptionist

The Receptionist serves as the first point of contact for University College, providing exceptional customer service to students, faculty, staff, parents, and campus visitors. This position manages front desk operations, responds to inquiries, triages student questions to the appropriate resources, provides administrative support for departmental communications, and assists with operational projects that support the daily functions of the college.

• Serve as the primary receptionist for University College by welcoming visitors and providing a professional, customer-focused experience.

• Answer, screen, and direct incoming telephone calls to the appropriate office or staff member.

• Respond to walk-in inquiries from students, parents, faculty, staff, and campus partners.

• Triage student questions and determine appropriate referrals based on the nature of the request.

• Maintain the reception area and ensure informational materials are current and readily available.

• Monitor lobby traffic and assist with visitor check-in procedures as needed.

• Provide general information regarding advising services, registration, appointments, academic policies, and campus resources.

• Assist students with scheduling appointments and navigating university systems.

• Provide backup support for departmental email accounts by monitoring inboxes, responding to routine inquiries, and routing messages to the appropriate staff members.

• Ensure timely and accurate communication with students while maintaining confidentiality of student records.

• Assist with administrative projects that support departmental operations, student outreach, and special initiatives.

• Prepare documents, maintain records, and support data entry and filing activities.

• Assist with event logistics, office supply inventory, mail distribution, and other administrative functions. Coordinate routine office procedures to ensure efficient daily operations.

• Provide back-up support for other administrative functions during peak periods or staff absences.

• Participate in departmental meetings, trainings, and professional development.

• Perform other duties as assigned.

High School Diploma and two years of experience in customer service, administrative support, reception, or office operations.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Experience working in higher education or a student services environment.

Experience with Microsoft Office Suite and student information systems.

Excellent interpersonal, organizational, and communication skills.

Ability to manage multiple priorities in a fast-paced, customer-service environment.

• Two years of experience in customer service, administrative support, reception, or office operations.

• Demonstrated ability to provide exceptional customer service in a fast-paced, high-volume environment.

• Experience handling multiple priorities while maintaining professionalism and attention to detail.

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.