Motor Vehicle Branch Office Manager - Rockland - Bureau of Motor Vehicles

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Position: Motor Vehicle Branch Office Manager

Department: Secretary of State - Bureau of Motor Vehicles

Division: Public Services
Location: Rockland, Maine
Schedule: Monday – Friday
Job Class: 7330

Grade: 24
Salary: $57,033.60 - $80,953.59 annually

Closing Date: October 22, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being.  

Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. 

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team. 
 

The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Rockland branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A.

The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service.

• Making difficult decisions and addressing performance issues promptly.
• Holding staff accountable with fairness and respect.
• Demonstrating emotional intelligence and consistent follow-through.
• Maintaining a visible, engaged leadership presence.
• Coaching and developing both new and experienced staff.

• Lead the team through a system modernization with positive. communication and support.
• Ensure smooth, compliant daily operations.
• Set and reinforce clear performance standards.
• Conduct regular staff meetings and one-on-ones.
• Support onboarding and training.
• Apply progressive discipline appropriately.
• Maintain accuracy, accountability, and a professional, customer-focused environment.

This position requires strong, hands-on leadership and daily in-person supervision.

• Customer Service Leadership: Model, reinforce, and uphold high standards of courteous, accurate, and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment.
• High-Volume Operational Leadership: Lead teams through high-demand workloads while maintaining professionalism, accuracy, and responsiveness statewide.
• Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture.
• Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy, consistency, and compliance.
• Clear & Strategic Communication: Communicate complex rules, policies, and changes clearly to staff, leadership, municipalities, and the public.
• Problem-Solving & Risk Awareness: Identify issues, assess risk, and implement practical, solution-focused responses while supporting staff through challenges.
• Adaptability & Change Leadership: Lead teams through evolving policies, procedures, technologies, and modernization initiatives while maintaining clarity, morale, and performance.
• Professional Leadership Presence: Represent the Department with integrity, accountability, and professionalism, setting expectations for ethical conduct and public trust.

• People Leadership & Accountability: Lead, coach, and manage employees across varying levels of performance, including addressing challenging behaviors and holding staff accountable in a fair, consistent, and respectful manner.
• Constructive Performance Management: Ability to have difficult or sensitive conversations with professionalism, empathy, and clarity while supporting improvement and maintaining standards.
• Training & Workforce Development: Guide onboarding, training, and ongoing development to ensure staff readiness and operational resilience.
• Emotional Intelligence: Demonstrate self-awareness, empathy, discretion, and sound judgment in high-stress or sensitive situations.
• Continuous Improvement: Champion innovation, learning, and process improvement to enhance service delivery statewide.

• Partner with the Regional Manager and fellow Branch Managers to align operations with the Bureau’s Strategic Plan priorities.
• Plans, organizes, assigns, evaluates, and directs the work activities of staff to ensure consistent application of policies, procedures, and statutory requirements.
• Interviews, selects, and trains staff to ensure sufficient and qualified personnel.
• Reviews work and performance against established standards; identifies training needs and recommends appropriate personnel actions.
• Complete and submit performance evaluations within established timelines.
• Provides ongoing coaching, feedback, and performance documentation.
• Collaborate with Human Resources on recruitment, onboarding, and disciplinary processes.
• Conducts daily cash reconciliation and reviews financial and inventory reports for accuracy.
• Maintains accountability for collected monies, license plates, stickers, and another controlled inventory.
• Ensures facility safety, security, and accessibility standards are met.
• Responds to complex or irregular inquiries regarding motor vehicle laws, regulations, and procedures.
• Coordinates with law enforcement and administrative offices as required.
• Implements and comply with all applicable human resource laws, policies, and procedures.

Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it. 

Demonstrate a commitment to fostering a safe, professional, respectful, and accessible workplace by holding employees accountable for safe work practices, fair employment practices, and compliance with State and Federal AA/EEO requirements. Model and reinforce exceptional customer service standards while effectively communicating statewide modernization initiatives and organizational changes to branch staff. Promote continuous professional development and maintain an environment that supports employee growth, operational excellence, and outstanding service to the public.

(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

Education, training, and/or experience in business management, public administration, or another closely related field demonstrating competency in reviewing and explaining laws and regulations; planning and coordinating business operations; maintaining records; reviewing financial data; providing customer service; and acting in a formal or informal leadership capacity.

The successful candidate must pass a National Criminal Background check, including fingerprinting.