Administrative Assistant-Patient Experience-Full Time-Day-Mount Sinai Queens

Provide administrative and coordination of support services to the Patient Relations, Community Relations, and Volunteer Services Departments. The position reports directly to the Director of Community Affairs, Patient Relations, & Volunteer Services.  Assists supervisor in routine personnel, budget and other operational details.  Responsible for the processing and on-boarding of volunteers, students and observers. 

• Serves as an intermediary between supervisor and other departmental staff by transmitting written and oral requests, messages and instructions

• Maintains and generates logs for the department, including reports on complaints, grievances, lost belongings that are entered on SafetyNet

• Manages incoming calls to the Patient Relations Department and handles the complaints if able, and or directs them to the appropriate Patient Advocate

• Conducts volunteer interviews, performs onboarding process for volunteers, clinical students and observers, and arranges the placement to the departments. Manages volunteer attendance

• Submits volunteer programs affiliation agreement/contracts on Meditract for review and  approval from the contacts office

• Assists in the planning and logistical coordination of meetings and office activities, forums and conferences

• May review and revise brochures, announcements or other informational items regarding the volunteer program and/or departmental operations.  Drafts, edits and formats materials such as flyers, leaflets and letters
• Prepares and follows up on purchase orders, and office supplies
• Collects, screens and prioritizes all incoming mail for needed action and follow up 
• Responds to mail where appropriate or distributes mail requiring attention to appropriate individual(s)

• Screens telephone calls, answers routine inquiries or refers caller to the appropriate individual for response

• May screen and schedule patient appointments, schedule referrals of special testing or doctor’s visits when requested    
• Maintains employee training files and makes sure everyone has completed their in-services
• May be asked to report out at the 8:30am and 9:30am huddles if needed
•  Provides general administrative support to community events, health fair, and setting up at the events

• Education: Associates Degree in Secretarial Science or related field, or HS/GED plus two years of related experience. Bachelors Degree preferred.
• Experience: 3 years administrative or medical office experience required