Administrative Assistant - Outpatient Therapy Clinic

• Process and maintain patient charts, including gathering information from other facilities and departments as needed.
• Demonstrate proficiency in Epic and other healthcare software systems.
• Answer incoming calls professionally and accurately document and process information received.
• Maintain patient records, forms, and documentation in compliance with facility standards.
• Assist patients with registration and onboarding processes.
• Respond promptly and courteously to patient inquiries, requests, and concerns.
• Maintain a clean, organized, and welcoming office environment.
• Assist with inventory management of office and therapy supplies.
• Perform additional administrative duties as assigned.

• Contact patients within two business days of receiving a referral to schedule initial evaluations.
• Schedule follow-up appointments based on therapist recommendations and treatment plans.
• Follow up on missing referral information to ensure timely patient care.
• Verify active insurance coverage and confirm authorization approvals prior to patient visits.
• Help patients navigate scheduling and insurance-related questions with professionalism and compassion.

What We're Looking For

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in documentation.
• Experience with Epic or other electronic medical record systems preferred.
• Healthcare, medical office, or therapy clinic experience is a plus.
• Ability to work independently while supporting a collaborative team environment.

• High School Diploma or GED required.

• One (1) year of previous medical office experience preferred.
• Experience with Epic or other electronic medical record systems preferred.

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail and accuracy.
• Ability to work independently while contributing to a collaborative healthcare team.
• Professional, compassionate, and patient-focused approach.