Administrative Specialist

United States·Mecklenburg Countymid

Administrative SpecialistAdministration & Office Support

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Quick Summary

Key Responsibilities

- Enter and retrieve data in agency systems to support case documentation and service delivery workflows.

Requirements Summary

Proven proficient use of general office equipment, including printers, scanners, multi-line phone systems, and fax machines, in support of daily administrative operations.

Technical Tools

Administrative SpecialistAdministration & Office Support

Dept of Health and Human Services

Blind Services

Administrative Specialist I (S)

60042985

NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Administrative Specialist position provides administrative and clerical support to professional and specialty staff within the Charlotte District Office. The role performs essential operational tasks including data entry, claims processing, file creation, and generating authorizations while ensuring accurate and timely information flow. It supports internal and external customers through written and verbal correspondence with consumers, vendors, visitors, and agency staff.

This position also delivers general office functions such as phone coverage, mail distribution, visitor reception, and equipment check-in. Additionally, the role provides basic technical assistance for computers, software applications, and office equipment.

Key Duties Include:
- Enter and retrieve data in agency systems to support case documentation and service delivery workflows.

- Create service authorizations and process claims in accordance with program standards and established procedures.

- Set up and maintain case files to ensure accurate, organized, and compliant recordkeeping.

- Correspond with consumers, vendors, visitors, and staff through written and verbal communication to support program operations.

- Order aids, appliances, assistive technology, and other equipment needed for consumer services.

- Provide general office support, including answering phones, greeting visitors, distributing mail, and preparing materials.

- Check in equipment and ensure proper routing or storage according to office protocols.

- Operate and support use of general office machinery, including printers, fax machines, and computers.

- Provide basic technical assistance with software programs and office equipment troubleshooting.

- Perform additional administrative tasks as assigned to maintain smooth daily operations.

Requirements

~1 min read

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience

An equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Tresha Walker

DHHS Workday Support Form