Administrative Specialist I

Dept of Health and Human Services

Health Service Regulation

Administrative Specialist I (S)

60053825

NC08

The Administrative Specialist I manages, organizes, and safeguards physical and electronic records to support the Adult Care Licensure Section’s regulatory oversight of licensed and certified adult care entities statewide. The position ensures compliance with legal, regulatory, and internal standards while supporting efficient information retrieval and accurate record maintenance.

Work includes providing administrative support to Section staff and management, processing county DSS reports according to established operating procedures, and responding to inquiries from providers, the public, and partner agencies. This role operates within a high‑volume regulatory environment that supports licensing, certification, enforcement, and training activities across adult care facilities statewide.



Key Duties Include:
– Manage physical and electronic records to ensure accuracy, secure storage, and compliance with legal, regulatory, and internal requirements.

– Organize, maintain, and safeguard documents to support timely information retrieval for authorized personnel.

– Process county Department of Social Services reports in accordance with the Section’s established Standards of Operations.

– Provide administrative support to Adult Care Licensure Section staff and management, including correspondence and document preparation.

– Operate office equipment and perform general office functions to support daily Section activities.

– Respond to customer inquiries received by telephone or in person, ensuring professional and timely service.

– Assist with clerical workload coverage by supporting tasks such as filing, mailing, scanning, and data entry during high‑volume periods or staff absences.

– Maintain organized correspondence and records to support licensing, certification, enforcement, training, and communication activities across the Section.

– Support oversight functions by facilitating the flow of information between Section staff, providers, county DSS partners, and other stakeholders.

Tresha Walker