Administrative Specialist I

United States·Wake Countymid

Administrative SpecialistAdministration & Office Support

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Quick Summary

Key Responsibilities

- Receive and review background check information submitted by applicants through a central database.- Handle confidential applicant information by entering, verifying,

Technical Tools

Administrative SpecialistAdministration & Office Support

Dept of Health and Human Services

Child Development

Administrative Specialist I (S)

60038886

NC08

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

The Administrative Specialist I supports the child care background check process by reviewing applicant information, managing confidential records, and ensuring all documentation is accurately entered and maintained in a central database. It evaluates background check results and related information to determine whether applicants meet eligibility requirements for work in child care settings.

This role provides customer service through the CBC Call Center by responding to phone and email inquiries and making independent decisions that may require supervisory escalation. It also performs document management tasks, including filing, shredding, and maintaining digital and physical records for daily operations and performance tracking. The position occasionally conducts local travel to deliver fingerprints and retrieve results and completes additional assignments as directed by management.

Key Duties Include:
- Receive and review background check information submitted by applicants through a central database.

- Handle confidential applicant information by entering, verifying, and uploading data into the central system.

- Manage document workflows by filing, shredding, and organizing digital and physical records.

- Log and report daily activity data to support operational tracking and performance monitoring.

- Evaluate applicant information to determine eligibility for employment in child care settings.

- Provide customer service through the CBC Call Center by responding to phone and email inquiries and making independent decisions.

- Escalate complex or sensitive customer service issues to supervisory staff when necessary.

- Drive locally to the SBI office to deliver fingerprint submissions and retrieve results as required.

- Maintain organized records and documentation supporting background check processes and daily operations.

- Complete additional assignments as directed by management to support unit operations.

Requirements

~1 min read

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience

An equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Tresha Walker

DHHS Workday Support Form