Front Desk Coordinator

• →Greet patients and visitors with professionalism, warmth, and efficiency.
• →Answer and manage a multi-line phone system; direct calls and provide exceptional customer service.
• →Schedule appointments for all providers across all locations.
• →Convert new leads into appointments and complete thorough follow-up with prospective patients.
• →Maintain a clean, organized, and efficient front desk and lobby environment.
• →Manage check-in/check-out processes, including collecting payments and ensuring accurate documentation.
• →Assist with administrative and office tasks that support smooth day-to-day operations.
• →Collaborate closely with fellow team members to ensure a cohesive, supportive work environment.
• →Uphold strict confidentiality and compliance with all HIPAA regulations.

• Associate’s degree or 3+ years of relevant front office or administrative experience.
• Previous experience in a medical front desk, receptionist, or customer service role.
• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced setting.
• Exceptional attention to detail and ability to prioritize tasks.
• Professional appearance, positive attitude, and a strong patient-service mindset.
• Experience with scheduling software or EMR systems preferred.
• Comfortable managing a high volume of phone calls and patient inquiries.

• Weekend availability is required
• Strong commitment to providing an exceptional patient experience.
• Submission of three professional references.

If you are passionate about delivering exceptional service and want to be part of a high-energy, growing practice, we invite you to apply and join the NOVA Plastic Surgery and Dermatology team!

• Fast-paced, patient-centered setting with a focus on high-quality care.
• Predominantly will work at SkinLab; must be comfortable working at other locations as needed.
• Supportive, collaborative team culture with an emphasis on professionalism and positivity.