Volunteer Administrator/Receptionist

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

We value our volunteers and seek to ensure their diverse roles are rewarding and beneficial to all.

As an administrator and receptionist volunteer, you will provide a welcoming, organised and efficient front-line service. This role supports day-to-day operations through reception duties, administrative support, resource management, and engagement with people accessing the service, whilst ensuring compliance with organisational policies and procedures.

• Meet and greet people accessing the service, including offering peer/listening support, making coffees etc
• Directing people to meetings and ensuring people sign in and out
• Check people into appointments through communication with Recovery Coordinators, either in person or Teams
• Managing incoming and outgoing post
• Replenish displays, leaflets and resources
• Supporting colleagues with copying, printing, scanning, and laminating as required
• Assisting with the administration and resources for group activities, training etc
• Promoting the service
• Liaising with staff and people accessing the service to gain feedback which helps inform decisions, this may involve encouraging people to complete feedback forms
• Adhering to policies such as safeguarding, information governance, risk management and health and safety
• Help keep waiting areas clean and tidy and the library stocked

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: