Administrative Assistant

Supporting sales operations and daily office administration, this position ensures smooth customer communication, accurate quotation processing, and reliable database management. Working full-time hours from Monday to Thursday (08:00 to 17:00) and Friday (08:00 to 16:00), this on-site role assists the Sales Manager within a collaborative, family-oriented team environment. The successful candidate will act as a key point of contact for clients, managing incoming enquiries, coordinating installation schedules, and converting approved quotes into invoices. During quieter operational periods, the role also extends into assisting with sales and marketing initiatives. Responsibilities Monitor and respond to incoming emails in a timely and professional manner to maintain strong client communication. Answer incoming telephone calls and accurately route enquiries to the relevant team members. Prepare and send customer quotations for approval, and load accepted quotes onto Sage. Coordinate and liaise with customers regarding installation dates to ensure smooth service delivery. Convert approved quotations into accurate invoices, including calculating deposits and VAT. Maintain and update the customer details database to ensure data accuracy. Provide administrative support directly to the Sales Manager. Assist with sales and marketing activities during quieter operational periods. Requirements Essential Requirements Proficiency in Microsoft Word and Microsoft Excel. Strong command of the English language with a professional telephone manner. Solid arithmetic skills, including the ability to calculate deposits and VAT accurately. Own reliable transport. Calm, people-oriented approach with the ability to handle difficult individuals and stressful situations professionally. Collaborative team player who communicates effectively with colleagues in a non-corporate, family-like environment. Desirable Requirements Previous experience using Sage Online Accounting. Strong interest in sales and marketing. Residing within 10 to 15 km of the office. Required Software Skills Microsoft Word Microsoft Excel Sage / Sage Online Accounting (advantageous) Benefits Benefits and Culture Non-corporate, family-oriented team culture. 15 working days of annual leave per year, taken over the December shutdown period