Dental Office Manager

Drive a full and productive schedule

• Own the schedule for every provider: dentists, hygienists, and specialists
• Schedule to daily production goals, not just to fill time slots
• Review tomorrow’s and next week’s schedules daily, and fix gaps before they happen
• Fill openings and cancellations the same day, and keep a working short-call list
• Manage recare, confirmations, and unscheduled treatment so patients don’t fall off the books
• Make sure patients are scheduled for their next visit before they leave the chair
• Track schedule utilization, no-shows, and same-day treatment, and act on the trends

Partner with the doctors

• Meet with your doctors regularly to align on goals, the schedule, and the team
• Build schedules around how each doctor works best while holding to production goals
• Bring the doctors the numbers, problems, and solutions, and make decisions together
• Support the doctors’ clinical leadership so the clinical and business sides work as one

Lead the whole team, front and clinical

• Lead, coach, and hold accountable every team member: patient coordinators, dental assistants, hygienists, and support staff
• Recruit, interview, onboard, and train in partnership with HR
• Manage staffing, time and attendance, and payroll approvals
• Manage staffing call-outs to ensure productive team is available and ready to work.
• Run morning huddles and team meetings that keep everyone focused on the day’s goals
• Ensure clinical operations run smoothly: room turnover, sterilization flow, supplies, and staffing to the schedule

Own the results

• Own production, collections, case acceptance, and new patient growth
• Oversee treatment presentation and financial arrangements, and step in on complex cases
• Manage accounts receivable, insurance follow-up, and over-the-counter collections
• Resolve patient concerns before they become complaints
• Ensure compliance with OSHA, HIPAA, and company policies
• Control supply and operating costs

• Ownership of the schedule. You treat an open chair as lost care and lost production, and you don’t go home until tomorrow is full.
• Doctor partnership. You build trust with your doctors, communicate openly, and work through disagreements directly and respectfully.
• One team. You lead front and clinical as a single team, with no “front versus back.”
• Reliability. You are here, on time, and visible. Regular, predictable attendance is an essential function of this job, and your team takes its cue from you.
• Presence. You lead from the floor, not from behind a closed door.
• A good attitude. You stay steady and positive under pressure, and your team feels it.
• Accountability. You hold yourself and others to the standard, fairly and consistently.
• Professional presentation. You set the standard for professionalism in the office.

• 3+ years of dental office management experience
• Experience leading both front office and clinical team members, including hiring, coaching, and corrective action
• Proven results driving provider schedules, production, and collections
• Experience working in close partnership with dentists
• Strong knowledge of dental insurance, treatment planning, and accounts receivable
• Experience with Denticon practice management software is a plus

• Possible Short video interview you complete on your own time, then interviews with the Regional Manager, Director of Operations and CEO.
• We contact prior employers for references, including questions about leadership, results, attendance, and dependability. Please be ready to provide at least three professional references, including a prior supervisor.
• Offers are contingent on satisfactory reference and background checks

What we offer
Competitive salary /medical, dental, vision / PTO / 401(k) / leadership development