Administrative Assistant I, Outpatient Mental Health Center - Gaithersburg, MD

What to expect:

1. →Greet clients in person and on the phone with exceptional customer service
2. →Monitor and route clinic voicemail messages
3. →Schedule appointments for clients and staff
4. →Pull and file charts and paperwork for doctors
5. →Check client eligibility status to verify insurance coverage
6. →Check and verify current ITPs and authorizations.
7. →Log and distribute incoming and outgoing faxes
8. →Request, log, and secure client co-payments
9. →Receive, respond and/or route incoming phone calls
10. →Print provider schedules and billing sheets
11. →Make appointment reminder calls
12. →Respond to all requests from providers, clients and other staff in a professional manner
13. →Communicate critical information to staff in a timely manner
14. →File all notes and papers in client charts
15. →Close charts in multiple electronic data systems
16. →Receive, log, and secure all delivered medications
17. →All other duties as assigned to ensure successful operation of the clinic

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:

• →A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• →Comprehensive medical, dental and vision benefits for benefit eligible positions
• →403b retirement match
• →Generous paid-time-off for benefit eligible positions
• →Complimentary Employee Assistance Program (EAP)
• →Generous mileage reimbursement program

What we need from you:

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Previous experience in a health care setting is preferred but not required.
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

WHY SHEPPARD PRATT?
At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individual’s facing life’s challenges. Join us and be a part of a mission that changes lives!

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