Operational Assistant - 20056

Task Management: Monitor the operations team's shared inbox and ticketing queues, triaging and routing requests to the appropriate team members.

Ad-Hoc Projects: Handle low-hanging operational requests, scheduling loops, and documentation formatting tasks to maintain team velocity.

Experience: 1–3 years of experience working as a Virtual Assistant, Administrative Assistant, or Operations Support Coordinator in a remote environment.

Digital Toolkit Familiarity: Solid, hands-on comfort with project management software (such as ClickUp, Asana, or Monday.js), Google Workspace (Docs, Sheets, Drive), Slack, and e-signature tools.

Attention to Detail: Absolute accuracy when handling sensitive legal documents, vendor profiles, and data spreadsheets.

The "High-Agency" Junior Mindset: Highly teachable and proactive; you follow instructions and documentation accurately, but possess the resourcefulness to solve basic problems without constant supervision.

Communication: Clear, professional, and grammatically strong written and verbal English communication habits.

Prior experience working alongside an Operations Manager or inside a scaling startup ecosystem.

Familiarity with building out or updating step-by-step company SOPs and tracking dashboards.

Ops Leverage: Measurable reduction in the time the Operations Manager spends on manual, low-hanging administrative tasks.

Onboarding Velocity: Zero delays in getting new hires fully documented and active in our systems by their target start date.

Data Compliance: Flawless historical record-keeping and database management with minimal formatting errors.