Operations Assistant - 19244

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Role: Operations & Administrative Coordinator

Priority Location: Remote (South Africa, Philippines, or Latin America preferred)

Working Hours: 8AM - 5PM EST

Salary Range: $1,500 – $2,500 

Type of contract: Full-Time 

Type of job: Remote

About the Company: 

Join a high-growth, fast-paced team led by a hands-on leadership group, including our President and direct management team. We are currently building a brand-new internal function from the ground up, making this a high-visibility hire with significant long-term growth potential. If you thrive in collaborative environments and enjoy the challenge of shaping a role from scratch, this is the place for you.

About the Role: 

As our Operations & Administrative Coordinator, you will be instrumental in establishing and managing a new core function of the business. This is an evolving role designed for a proactive self-starter who is comfortable with ambiguity. You will work directly with leadership—including the President and Manager—to bring structure, organization, and execution to our day-to-day operations.

• →Claims Processing & Administration: Review, process, and track incoming claims accurately while ensuring all required documentation is received, verified, and updated within internal systems.
• →Operational Support: Execute daily administrative, claims-related, and operational tasks to ensure smooth business continuity and timely claims resolution.
• →Claims Coordination: Liaise with clients, internal departments, vendors, and external stakeholders to resolve claim queries, obtain supporting information, and provide status updates.
• →Process Development: Assist in defining, refining, and documenting claims workflows, operational procedures, and standard operating procedures (SOPs) to improve efficiency and compliance.
• →Case Management: Maintain organized digital records, monitor claim progress, follow up on outstanding items, and ensure deadlines and SLAs are consistently met.
• →Communication Management: Handle claims-related correspondence, internal communications, and escalations professionally and efficiently.
• →Reporting & Data Accuracy: Ensure accurate data entry, reconciliation, and reporting across claims systems while maintaining a high level of attention to detail.
• →Project Assistance: Support ad hoc operational initiatives, process improvement projects, and system updates as the business scales.
• →Compliance & Quality Control: Ensure claims are processed in line with company policies, regulatory requirements, and internal quality standards.
• →Ownership: Take full accountability for assigned claims and operational tasks with minimal oversight, adapting quickly to shifting priorities and business needs.

• Experience: 2–5 years in operations, administration, or project coordination.
• Adaptability: Proven ability to thrive in unstructured, fast-evolving environments.
• Communication: Exceptional written and verbal communication skills.
• Mindset: A proactive, "owner" mentality with a high degree of organization and attention to detail.
• Independence: Ability to manage multiple competing priorities in a remote setting.

• Experience supporting founders or C-suite leadership.
• A background in startups or rapidly scaling businesses.
• Experience working within remote, globally distributed teams.