Front Office Assistant Manager

Urschel, a 100% employee-owned company, is seeking a service-oriented Front Office Assistant Manager to join the team at the Grand Gardner Hotel. The Grand Gardner Hotel is an Urschel Development property located in downtown Valparaiso, Indiana. Urschel Development is a wholly owned subsidiary of Urschel Laboratories in Chesterton, Indiana.

The Grand Gardner Hotel is an independent boutique hotel featuring 58 guest rooms and suites, a speakeasy, banquet space, and welcoming shared spaces. As part of our employee-owned culture, every team member contributes to the hotel's success. We believe that excellent guest experiences are the result of employees who understand how their work impacts guests, coworkers, and the overall operation of the business.

At Grand Gardner Hotel, we value teamwork, accountability, and pride in a job well done. Whether serving guests directly or supporting operations behind the scenes, each employee-owner plays an important role in maintaining the high standards that define our property.

• Employee Stock Ownership Plan (ESOP), Stock Issued Annually
• Accrued Paid Time Off & Holiday Pay
• Health, Dental, & Vision Insurance
• Free Health Clinic (Available to Employees and Their Dependents)
• 401(k) with Employer Matching
• Free Life Insurance
• Hotel stay and on-property dining discounts
• Flexible scheduling whenever possible
• Free 24/7 Access to An Onsite Workout Center with Personal Trainers @ Urschel’s Chesterton Facility
• Professional Development Support
• Support for Community Involvement/Philanthropy

The Front Office Assistant Manager supports the daily operation of the hotel's front desk and guest service functions. This position assists with scheduling, coaching, training, and supporting front office team members while helping ensure every guest receives outstanding service. The Front Office Assistant Manager serves as a resource for employees, helps resolve guest concerns, and assists in maintaining efficient front desk operations.

The ideal candidate is an approachable hospitality professional who enjoys interacting with guests, supporting coworkers, and helping create a positive team environment. Successful candidates are organized, adaptable, and capable of balancing guest service with operational responsibilities. Previous hotel, front desk, or hospitality supervisory experience is preferred, along with strong communication, problem-solving, and organizational skills. Experience with hotel property management systems and guest service operations is highly desirable.

Candidates should be able to:

• Provide exceptional guest service and support front desk operations.
• Assist with team scheduling, training, and coaching efforts.
• Support daily hotel operations while maintaining service standards.
• Monitor guest requests, service concerns, and operational priorities.
• Ensure compliance with cash handling and guest accounting procedures.
• Communicate effectively with guests, team members, and leadership.
• Work independently while supporting team success.
• Work a flexible schedule, including evenings, weekends, and holidays.

• Remain standing and walking for extended periods during shifts.
• Frequently use computers, phones, and office equipment.
• Occasionally lift and carry items weighing up to 25 pounds.
• Move throughout guest and hotel public areas as needed.
• Work in a fast-paced hospitality environment with changing priorities.

If you are seeking an outstanding career opportunity, visit the Urschel careers link directly at http://www.urschel.com/careers or find us on Facebook or LinkedIn.

EEO/Veteran/Disability

Date Posted: 11/2/2026