Operations Assistant

Accelerator 365 is part of Reply, a global technology group of over 16,000 specialists working across cutting-edge digital, cloud, and AI solutions. Within that network, we’re a focused, ambitious team building a suite of over 30 plug-and-play SharePoint intranet applications, trusted by more than 170 organisations worldwide, including some of the world’s most recognisable brands. Our products help companies create modern, engaging digital workplaces without the complexity of bespoke development. We’re growing, and this is a great time to join us.

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  Project Delivery Management — Track milestones, dependencies, risks, and progress; maintain clear communication with stakeholders.

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  Customer Relationship Ownership — Act as the main point of contact for a portfolio of customers, ensuring satisfaction and identifying growth opportunities.

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  Customer Success & Adoption — Monitor product usage, drive adoption, and ensure customers achieve full value.

• Invoicing & Billing Management — Raise and manage invoices aligned to project milestones and billing schedules; ensure accuracy and timely issuance.

• Job Order Creation — Create and submit job order forms with complete and accurate information to support internal workflows.

• Supplier Onboarding — Coordinate administrative onboarding steps, ensuring compliance and timely setup.

• Commercial Cycle Support — Assist with quotations, renewals, retention analysis, and commercial documentation.

• HubSpot Deal Management — Maintain accurate deal records, update stages, log activity, and ensure data quality for forecasting and pipeline visibility.

• Data Quality Ownership — Oversee CRM, pipeline, and order management data integrity across core systems.

• Educated to degree level in a Technology related field (Computer Science, Information Systems, Software Engineering, or a similar technology discipline).

• A minimum of 1 years’ experience in an operations, administration or customer facing commercial/delivery role.

• Strong analytical skills, comfortable working with data, interpreting trends, and drawing practical conclusions.

• Excellent verbal and written English communication, able to convey information clearly to customers and internal stakeholders.

• Confident navigating business systems, learning new tools quickly, and maintaining high‑quality data across CRM and operational platforms.

• Highly organised, detail‑oriented, and proactive in managing tasks, deadlines, and data accuracy.

• Able to independently own and drive a workstream with limited supervision while collaborating effectively within a distributed team.