Courier/Office Assistant

PwC in the Caribbean is an integrated network of firms serving a diverse mix of international businesses, private companies and government clients. Our teams help clients navigate change, improve operations and deliver value while building trusted relationships.

The Courier/Office Assistant provides dependable courier, facilities, reception and general administrative support to PwC Guyana. Success in this role requires a positive and proactive approach, strong customer service, professionalism, attention to detail, sound judgement and the flexibility to manage changing priorities and deadlines.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Responsible for the on-time delivery and collection of envelopes, documents, packages, and other related items. Couriers are also responsible for assisting with banking-related tasks, retrieving items from off-site facilities and clearing the post office box.

• Couriers are responsible for receiving, sorting, distributing in/outbound mail on a timely basis.

• Responsible for transporting staff to meetings and events, the collection of catering or other office-related supplies and special event assistance.

• Responsible for maintaining the assigned vehicle in good working order. This may include, but is not limited to fueling, arranging service appointments, ensuring the vehicle is washed and the interior kept clean.
  

• Use of MS Office or proprietary software to produce documents.

• Assist with printing and binding of material while adhering to the firm’s brand standard.

• Assist with monitoring and maintenance of office supplies, including both stationery and kitchen/bathroom supplies (as applicable). This may include ordering, receiving and distributing supplies to various departments.

• Ensure convenience centres are properly stocked with stationery and paper supplies, assist with shredding and recycling tasks.

• Assist facilities team with arranging office repairs and general maintenance of office equipment.

• Assist with meeting room set-up.

• Reception Coverage – ability to answer incoming calls to the firm’s switchboard, and redirect calls in a professional manner, while exercising good judgment. Receive and direct external visitors, complete DHL courier requests, accept deliveries and advise staff of same.

• Responsible for providing back-up support to other team members and/or departments.

• Other ad hoc tasks that will enhance the effectiveness of the team.

• At least three years of relevant experience in courier services, office administration, facilities support, reception, customer service or a related field is desirable. 
• Experience in professional services or another corporate environment would be an asset.

• Effective listening skills; excellent oral and written communication skills.

• Adaptable and able to work within tight deadlines, demonstrating flexibility, strong problem-solving skills.

• Exceptional organizational skills and the ability to prioritize multiple responsibilities.

• Proficient technical skills in MS Office (Word, Excel, PowerPoint).

• Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism, discretion, integrity and tact.
  

• Completion of at least five CSEC/CXC subjects, including English Language and Mathematics, is desirable. 
• A valid driver’s licence appropriate for the assigned vehicle is required for courier duties. 

• Ability to work from the Georgetown office and travel to client, banking, government and other business locations as required.
• Flexibility to work additional hours when business needs require.
• Ability to safely lift, carry and move routine office packages, supplies and materials.
• A satisfactory driving record and successful completion of PwC recruitment and background-screening requirements.