Receptionist

Our client, a modern hotel in St. Julian's, is looking for a professional, friendly, and guest-oriented Receptionist to join their Front Office team.

As the first point of contact for guests, you will play an essential role in creating a welcoming and memorable experience, ensuring that every guest receives attentive and professional assistance throughout their stay.

• →Welcome guests and manage check-in and check-out procedures efficiently.
• →Handle guest inquiries, requests, and complaints professionally.
• →Manage room reservations, amendments, cancellations, and room allocations.
• →Provide information about hotel facilities, services, and local attractions.
• →Process guest payments, manage billing procedures, and maintain accurate records.
• →Answer incoming telephone calls and emails professionally.
• →Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• →Maintain accurate guest information in the hotel's management system.
• →Promote hotel facilities and services to enhance the guest experience.
• →Ensure the reception area remains organised and welcoming.
• →Follow hotel procedures, service standards, and confidentiality policies.
• →Assist with daily Front Office operations and administrative tasks as required.

• Previous experience in reception, front office, customer service, or hospitality will be considered an asset.
• Excellent verbal and written communication skills in English.
• Knowledge of additional languages, particularly Italian, will be considered an advantage.
• Strong interpersonal and customer service skills.
• Good organisational skills, attention to detail, and the ability to multitask.
• Basic computer literacy and the ability to learn hotel management systems.
• A professional attitude and a well-presented appearance.
• A proactive approach to problem-solving and the ability to remain calm under pressure.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

The ideal candidate is approachable, reliable, and passionate about hospitality. They should enjoy working in a dynamic environment, demonstrate a strong team spirit, and take pride in delivering excellent service to guests from different backgrounds.

Previous experience with hotel management systems, such as Opera PMS, will be considered an advantage.

If you are passionate about customer service and would like to develop your career in hospitality, we encourage you to apply for this opportunity.