Assistant Branch Office Manager (REVENUE ADMINISTRATOR I) (Taxpayer Services Division)

Introduction

\r\n\r\n�\r\n�\r\nOPEN TO ALL QUALIFIED APPLICANTS\r\n�\r\nThis is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.\r\n\r\n\r\n\r\n�\r\n\r\n

GRADE

15\r\n

LOCATION OF POSITION

Hagerstown, MD�\r\n

POSITION DUTIES

Are you interested in working in the 'Hub City' in Hagerstown, MD known for its industrial charm, vibrant lifestyle, and many cultural amenities such as the historic Maryland Theatre, major Civil War sites, and Washington County Museum of Fine Arts? Got your attention? If interested our Taxpayer Services Division is seeking a highly motivated and organized individual to be the Assistant Manager of our Hagerstown Branch Office location.�\r\n\r\n\r\nThe main purpose of this job is to learn the duties of the branch office manager, and assist with the planning, organizing, directing, and supervising the activities of the branch office representatives in the Hagerstown Branch Office for the Comptroller of Maryland. This position directs the work of reporting staff, which may include professional, technical, or clerical workers. Responsibilities also include, independent judgment, answering inquiries and complaints of taxpayers, businesses, tax preparers, and the general public, who contact the local branch office by phone, in person, virtually, and correspondence through the on-line CRM application. This position will review and approve leave, as well as monitor staff coverage of the branch office. They will promulgate, promote, and ensure the compliance of policies, rules, regulations and procedures with the tax laws and regulations of the State. This position is considered one of the agency’s emergency essential personnel and is to ensure that the branch office is adequately staffed during normal work hours and is available during emergency situations.�\r\n\r\n\r\nPlease Note:�\r\nEmployees' work schedule is Monday-Friday 8:00 A.M. - 5:00 P.M. (Evening and weekend work may be required especially during peak times of the year.) Leave may be limited during certain times of the year due to high volume events, projects or special assignments. This position is not eligible for telework. Employees are unable to prepare tax returns outside of the requirements of the job or work for a private accounting company. The nature of the position could involve exposure to uncomfortable or unpleasant surroundings, handling upset or irate taxpayers. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a driver's license valid in the State of Maryland. Work may involve special physical demands such as lifting 25 to 35 pounds, delivering supplies, etc. The position is considered one of the agency's emergency essential personnel.\r\n\r\n

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.\r\nExperience: Four years of professional work experience in auditing, accounting, tax law, general management or customer service.\r\nNotes:\r\n1. Candidates may substitute the possession of an associates degree for two years of the required experience.�\r\n\r\n2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.\r\n3. Candidates may substitute 30 college credits from an accredited college or university for one year of the required experience up to three years of experience.\r\n\r\n4. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the tax examining field of work on a year-for-year basis for the required experience.\r\n\r\n\r\n**For education obtained\r\noutside of the U.S., you will be required to provide proof of the equivalent\r\nAmerican education as determined by a foreign credential evaluation service. If\r\nyou possess a degree obtained outside of the United States, please submit a\r\ndetailed, course-by-course evaluation report from one of the U.S. equivalence\r\nevaluating members identified at http://www.naces.org/members.html.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n Prior supervisory/management experience.�\r\n Customer Service Experience.�\r\n Communication skills (Verbal)�\r\n Experience with personal computer and software applications.\r\n Knowledge and experience with Maryland State taxes.�\r\n Communication skills - Written.\r\n\r\n

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit.�\r\n\r\n\r\nAll qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.�\r\n\r\n\r\nAll information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. All applicants must be legally authorized to work in the United States without current or future employer sponsorship. Due to the time and resources involved, the Comptroller of Maryland cannot sponsor visa applications. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.�\r\n\r\n\r\nDue to the nature of the agency's business, candidates must be at least 18 years of age to be eligible for employment.�\r\n\r\n\r\n*Resumes will not be accepted in lieu of a completed application.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.�\r\n\r\n\r\n1. First and Last Name�\r\n2. Recruitment Number (located at the top of the bulletin)\r\n3. The last four digits of your SS#�\r\n\r\n\r\nIf you have questions or concerns regarding this recruitment, please email mperez-faulkner@marylandtaxes.gov at Comptroller of MD, Office of Human Resources.�\r\n\r\n\r\nIf you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.�\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply. If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008, please contact the ADA Coordinator via FairPractices@marylandtaxes.gov or by calling 667-262-2777.\r\n