Gift Processing Specialist, Canada

The Gift Processing Specialist provides timely and precise processing of donations in alignment with established procedures, organizational policies, donor intent, required timelines, and CRA regulations. The position also upholds CRM data integrity by ensuring the accuracy and completeness of constituent records.

We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.

• →Process incoming gifts by batches (Remote Deposit, EFT’s, Interact e-Transfers, Grants, Stocks and Multi-Agency Gifts), code batched gifts, electronically deposits cheque gifts into bank, batch gift entry in Apsona system, reviews, commits and posts recorded gifts by batches into CRM – Salesforce System.

• →Record all mailed and online donations, including annual gift catalog donations daily, while adhering to the defined process for financial controls and accuracy of donation entry.

• → Process receipts in a timely manner, both electronic and mail receipts, following established receipt guidelines and CRA regulations.

• → Partner with the finance team to provide accurate and timely deposit information and resolve any discrepancies.

• → Troubleshoot online giving issues for donors, resolving the issue and following up by phone or email with the donor.

• →Ensure that donor individual accounts, stock, estate, donor-advised fund, and multi-agency donations are processed appropriately and acknowledged based on established guidelines and regulations.

• →Identify special circumstances that require additional research or input; perform the necessary research, and or obtain appropriate guidance.

• →Participate in annual audit work, providing all required information to the finance team in a timely manner.

• →Maintain CRM data integrity through impeccable entry of new contact information, monitoring and scrubbing duplicate data from integrated systems, and updating demographic and mailing information, emails and phone numbers as received from individual Donors, Donor Relations and CACE Team.

• → Collaborate with World Renew fundraising and finance teams by providing accurate revenue reports, answering questions regarding gifts, and providing excellent internal customer service.

• →Perform other job-related duties as assigned.

• Some post‑secondary coursework preferred in accounting

• A minimum of one year of experience maintaining database information is required.

• Experience with Salesforce NPSP is preferred.

• Excellent command of the English language, both written and verbal, is required.

The work environment encountered and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires:

1. Extensive computer work and concentrated reading, sitting for long periods of time.
2. Occasional lifting of backup documentation boxes into and out of storage (up to 15 pounds).
3. Travel within Canada and the United States may be required.
4. This position requires work during peak seasons, including calendar year-end.

World Renew is an equal opportunity employer. It does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, people with disabilities, veteran status, height, weight, marital status, pregnancy, genetic information, or any other category or characteristic protected by law. 

World Renew is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the recruitment and selection process. If you require accommodation at any stage of the application, assessment, or interview process, please notify Human Resources, and we will work with you to meet your accessibility needs in a timely and respectful manner. Information regarding workplace accommodations, accessible formats, communication supports, and accessibility-related policies is available upon request. 

World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EOD October 21, 2026, for External Applicants and Internal Applicants. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis.